Loan Processor Customer Service

Victoria Devereaux

*** ******** ****. *** **** Murfreesboro, TN, 37128

Phone: 615-***-**** Email: ************@*****.***

SUMMARY OF QUALIFICATIONS

• Mortgage industry professional with loan-processing experience a comprehensive knowledge of conventional and government loan programs.

• Diligent and detail-oriented –thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from pre approval to closing.

• Knowledge of Byte, Encompass & Octane mortgage processing software.

• Loan processing expertise in Conforming & Nonconforming loans, Jumbo loans, Fannie Mae & Freddie Mac guidelines, FHA, VA, USDA Rural Development loans. PROFESSIONAL EXPERIENCE

CMG Financial, Franklin, TN January 2022-October 2022 Loan Processor

Work with loan officer to get files scrubbed and into underwriting ASAP. Very fast paced office with loan closings as short as 8 days. Never missed close dates. Got laid off. Preferred Rate Mortgage, Mount Juliet, TN January 2017-January 2022

(FKA Cardinal Financial & People’s Home Equity)

Loan Processor

Work closely with loan officer & provide excellent customer service. I was the main point of contact for both borrower & realtors once a loan was assigned to me. I scrubbed loan files & submitted to underwriting. Stayed in contact with borrower on a weekly basis with updates. Achievement Highlights:

. Productive loan processor, handling an average of 30+ loans monthly

. Successful with 48 hour clear to close loan packages

. Great customer service reviews

Wells Fargo Home Mortgage October 2012-December 2017 Home Loan Processor

Provide support to loan officer and underwriter teams by ensuring the timely and accurate processing of mortgages. Review and scrub loan for underwriting loan submission. Achievement Highlights:

. Top 10 loan processor in company, handling an average of 35+ files monthly

. Received Service Excellence award for customer service in 2016

. Top processor performer in 2015 and 2016 & Top File Quality award in 2016 EDUCATION

Associate of Science-Fashion Merchandising, Nicholls State University, Thibodaux, LA

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