Support Representative Customer

Sarah J. Mainor

OBJECTIVE

Seeking a position as customer care professional, that will utilize existing skills and foster professional development.

SUMMARY OF EXPERIENCE

November 2018- present

University of Chicago, Researcher, Dallas, TX

● Strong organization, time management and interpersonal skills with the ability to communicate skillfully and in a timely manner via email, phone, and in-person

● Keep organized records of calls/interviews and update respondent status daily

● Using a tablet computer, conduct 30 minute, structured interviews

● Ability to follow structured protocols to comply with confidentiality and federal HIPAA regulations. January 2016-February 2017

The University of Michigan, Field Researcher, Dallas, TX

● Request selected resident participant for health and retirement study

● Meet or exceed production standards or metrics set by assigned project(s).

● Motivational interviewing with respondents in-person or by telephone using standardized interviewing techniques.

● Administer standardized physical measurements and cognitive assessments with household members as required by the project.

● Input direct referral participant information to member management system April 2014-May 2015

EnVolve PeopleCare, Customer Support Representative, Dallas, TX

● Contacted participants for scheduling of Baseline calls and Home Visits

● Verified participant eligibility and diagnosis verification. Refer patients for dental exams, treatments, and orthodontic appointments.

●Made referrals for tobacco cessation specialist, respiratory care and obesity health and wellness plans.

● Conducted research, using Policy and Procedure methods to find unable to locate members.

● Input direct referral participant information to member management October 2011-March 2013

Parkland Hospital, Dallas Healthy Start, Outreach Coordinator, Dallas, Texas

●Locate, identify and recruit families to receive case management services and prenatal

education classes.

● Presented educational classes at pediatric clinics, college campuses and Head Start monthly luncheons.

● Developed an outreach plan to educate health professionals on DHS services; sent invitations to potential members to join the DHS consortium membership. April 2011-October 2011

The Children and Family Institute, Contract Birth Parent Counselor, Dallas, Texas

●. Conducted risk assessments and mentored families experiencing loss from adoption or early termination.

● Provided families with community referrals that helped mobilize families through temporary and long term assistance.

● Scheduled and observed home visits with families; filed confidential records of visits. ● Educated parents on the “Love and Logic” curriculum; with the primary focus on stress management and positive reinforcement discipline techniques. November 2008-March 2010

The University of Texas at Dallas, Field Researcher, Richardson, Texas ● Utilized exceptional interpersonal and communication skills to conduct research studies, which examined the quality of life of residents, living in the southern sector of Dallas, TX.

● Organized money management focus groups, promoted cultural neighborhood events and undertook additional tasks as requested.

EDUCATION AND QUALIFICATION

Bachelor of Arts in Social Work (2008)

The University of North Texas, Denton, TX

Volunteer experience:

Dallas CASA Volunteer- Dallas, TX 2012-21014

My role as an court appointed advocate was to be a voice for children entering in the care and court system. I conducted home visits with family members, attended emergency court ordered hearing sessions and completed bi-weekly reports after each CASA visit. Additional Skills:

Proficient in Word, Publisher, Excel, Outlook, PowerPoint, and Social Media Networks. Strong interpersonal and public relations skills.

Intermediate Spanish speaking, reading and writing skills. Type 45 WPM.

Willingness to Travel.

References can be made available per request.

Contact this candidate