Production Associate Store Manager

Khalina Riley

Somerset KY • 615-***-**** • ************@*****.***

SUMMARY

Driven to provide excellent customer service with over 14 years of experience in the service industry. With a diverse background and impeccable work ethic, I provide exceptional service and leadership across different work fields.

PROFESSIONAL EXPERIENCE

Store Manager - Smoothie King - Feb. 2020 - May 2020 Nashville, TN

● Promoted from hourly associate to store manager within 90 days of hiring.

● Lead daily staff meetings to oversee all daily staff responsibilities and company policies

● Managed all monetary cash flow including daily sales revenue, payroll, tip share, and inventory expenses.

● Taught and onboarded all new hires, de-escalated any employee conflict, and maintained a positive work environment.

Seasonal Production Associate - Honey Baked Ham - Nov. - Dec. 2016 Nashville, TN

● Maintained high quality in large volume production turnaround

● Excelled in fast paced environment

Sales Representative - C Tel - Feb. 2015 - July 2015 Nashville, TN

● Operated a high volume multi line phone system in a fast-paces, high-pressure environment.

● Used informed rhetoric to compel potential customers to switch to the company because of company benefits, discounts, payment plans, and coverage.

● Lead new clients through the switchover process from start to finish, creating a seamless customer experience.

SKILLS & ABILITIES

● Organizing and managing inventory systems

● Creating seamless customer experience

● Excellent collaboration skills

● Independently motivated and driven

EDUCATION

Certified Nursing Assistant - 1996 - Jobcorp Manhattan, KS

● Major: CNA and Home Health-aide.

Diploma - 1996 - North Beloit High School Beloit, KS REFERENCES AVAILABLE UPON REQUEST