Support Representative Administrative Assistant
Resume:
Objective:
As a goal driven and self-motivated professional, I am seeking a position to expand my experience in the area of technical support and client services. I would like to join a team that is technology driven and places a high value on enhancing the internal and external customer experience. Although I excel working independently on tasks, I also enjoy collaboration and teamwork experience.
Strengths:
-Technically Proficient - Self Motivated & Deadline Focused
-Creative and Innovative Thinker - Professional Communication Skills
-Meticulous Attention to Organization and Detail - Diverse Industry Experience
Experience:
Lexmark International/Truist Financial (Revolution Technology Staffing) 06/2022 – 06/2023
National Consumables Manager/Independent Contractor
oSupported consumable requests for over 2,500 Lexmark Print Devices located at Truist Financial bank locations and corporate offices
oManaged par levels of consumables and coordinated national distribution via UPS partnership
oProvided customer support for all consumable related inbound requests
oUtilized Lexmark and Truist proprietary SW to track inventory requests for remote devices
oResponsible for all Monthly Operating Reports utilizing proprietary SW
Mecklenburg County (Career Match Employment Agency)
Human Resources Assistant for COVID 19 Project/Independent Contractor 09/2021- 05/2022
oAccessing inbound health related data to be uploaded into proprietary databases in compliance with CDC guidelines
and government regulations
oUtilizing MS Excel to create and manage weekly compliance reports around testing and employee suspensions
oImaging and uploading of non-COVID-19 sensitive HR related files via Human Resources Information Systems (HRIS)
Appliance Medic LLC 06/2020 - 09/2021
Remote Billing/Administrative Assistant
oDigital invoicing of corporate clients via multiple unique client portals with weekly analysis and reporting of aged A/R
oResponsible for creating service workorders based upon digital client requests
oBackup support for Office Manager as needed
Coca Cola Bottling Company (TalentBridge Employment Agency) 09/2019 -03/2020 Receptionist
Ricoh Managed Services 01/2016 - 03/2019
Office Services Supervisor for National Health Care Organization
Receptionist for National Health Care Provider
Print, Mail, & Imaging Field Support Representative: Mecklenburg, Union, & York Counties
oFully cross trained in front & back-office operations within Legal, Financial, Corporate, Higher Education, Healthcare, & Gov’t
Print Support Specialist for Public Library System
oMaintained and delivered printer related supplies for Charlotte Mecklenburg Public Library Systems
oProvided on-site technical support for fleet of Multi-Functional Devices
oRan initial diagnostics and provided first level support for end users
Education: 08/2010 - 12/2016
University of North Carolina at Charlotte (Theatre Production)
Skills & Hobbies:
MS Office, PC & MAC Fluent, Human Resources Information Systems (HRIS), Razor Sync, Photoshop, CAD, Sound Editing (Q-Lab & Audacity), Complex Puzzles,
Live Theater Productions, Painting, & Travel
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Paige Fratkin
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