Objective:

As a goal driven and self-motivated professional, I am seeking a position to expand my experience in the area of technical support and client services. I would like to join a team that is technology driven and places a high value on enhancing the internal and external customer experience. Although I excel working independently on tasks, I also enjoy collaboration and teamwork experience.

Strengths:

-Technically Proficient - Self Motivated & Deadline Focused

-Creative and Innovative Thinker - Professional Communication Skills

-Meticulous Attention to Organization and Detail - Diverse Industry Experience

Experience:

Lexmark International/Truist Financial (Revolution Technology Staffing) 06/2022 – 06/2023

National Consumables Manager/Independent Contractor

oSupported consumable requests for over 2,500 Lexmark Print Devices located at Truist Financial bank locations and corporate offices

oManaged par levels of consumables and coordinated national distribution via UPS partnership

oProvided customer support for all consumable related inbound requests

oUtilized Lexmark and Truist proprietary SW to track inventory requests for remote devices

oResponsible for all Monthly Operating Reports utilizing proprietary SW

Mecklenburg County (Career Match Employment Agency)

Human Resources Assistant for COVID 19 Project/Independent Contractor 09/2021- 05/2022

oAccessing inbound health related data to be uploaded into proprietary databases in compliance with CDC guidelines

and government regulations

oUtilizing MS Excel to create and manage weekly compliance reports around testing and employee suspensions

oImaging and uploading of non-COVID-19 sensitive HR related files via Human Resources Information Systems (HRIS)

Appliance Medic LLC 06/2020 - 09/2021

Remote Billing/Administrative Assistant

oDigital invoicing of corporate clients via multiple unique client portals with weekly analysis and reporting of aged A/R

oResponsible for creating service workorders based upon digital client requests

oBackup support for Office Manager as needed

Coca Cola Bottling Company (TalentBridge Employment Agency) 09/2019 -03/2020 Receptionist

Ricoh Managed Services 01/2016 - 03/2019

Office Services Supervisor for National Health Care Organization

Receptionist for National Health Care Provider

Print, Mail, & Imaging Field Support Representative: Mecklenburg, Union, & York Counties

oFully cross trained in front & back-office operations within Legal, Financial, Corporate, Higher Education, Healthcare, & Gov’t

Print Support Specialist for Public Library System

oMaintained and delivered printer related supplies for Charlotte Mecklenburg Public Library Systems

oProvided on-site technical support for fleet of Multi-Functional Devices

oRan initial diagnostics and provided first level support for end users

Education: 08/2010 - 12/2016

University of North Carolina at Charlotte (Theatre Production)

Skills & Hobbies:

MS Office, PC & MAC Fluent, Human Resources Information Systems (HRIS), Razor Sync, Photoshop, CAD, Sound Editing (Q-Lab & Audacity), Complex Puzzles,

Live Theater Productions, Painting, & Travel

704-***-****

adxnz4@r.postjobfree.com

Paige Fratkin

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