Computer Consultant Data Entry

Anita L. Rodgers

**** ******* ****

Pearcy, AR **964

501-***-**** - Home

E-mail Address: **************@*****.***

Education/Training/Certifications:

*/** *** - ************ *** Supporting Microsoft NT Workstation 4.0

6/97 Telos Corporation, VA

IntraNetWare 4.11 Server Install., Config., and Administration

2/97 Dell Univ., Austin, TX

PowerEdge 2100/4100/6100 File Server

Dell SCSI Array - Mylex, DSA, DPT, DDA

Novell 3.x and 4.x - Install. and Config

Windows NT 4.0 Server/ - Administering and Core Technologies/Workstation

Intel Server Manager 2.5

Networking Essentials - Self-Study Program for MCP (Completed)

4/96 EDS Corporate Office, Plano, TX

Systems Administration/Conversion - 4 wk course (HW/SW) on PCMCIA and desktops (Mac/Intel Platforms) client/server

1/96 Compaq, Houston, TX

Advanced Desktop Troubleshooting (HW/SW)

5/95 Unisys Corporation, Austin, TX

Microsoft Certification Program (MCP) Training for Win95

Microsoft Technical Support Training - Extensive 6 week training course

(Windows for Workgroups 3.11 Overview, Windows 95 Usage and Configuration, Windows 95 Core Operating System Components, Windows 95 Network Operating System Components, Network Overview, Microsoft Networks Interoperability, TCP/IP, Novell NetWare Environment, Windows 95 Troubleshooting, Windows 95 Exchange Toolkit, Delivering Technical Support, and Fundamental Support Training)

09/22 National Park College, Hot Springs, Arkansas

5/06 Austin Community College, Austin, Texas - CIS/Accounting/Psychology

Arkansas Tech University, Russellville, Arkansas - Bus Admin

Technical Skills:

Computers: PC Compatibles, Macs, Compaq Workstations, PCMCIA systems, Dell File Servers, Compaq File Servers

Operating Systems: Win95, DOS 3.x-6.22, Mac OS, OS/2, Win 3.1, WFWG 3.11

Networking OS: Win95, Novell IntraNetWare 4.11, NetWare 4.1, Windows NT 3.51, 4.0, WFWG 3.11

Networking Protocols: TCP/IP, MacTCP, NetBEUI, IPX/SPX, NetBIOS

Network Adapters: 3COM, Intel, IBM Token Ring, AMD 2100/1500T, SMC

SCSI Adapters: Adaptec 294x, 394x, 78xx

Bus Architecture: EISA, ISA, PCI, MCA

Hubs: Manage Configuration of ATM and HP Hubs through Telnet

Professional Experience:

9/22-Present Walmart, Central Ave, Hot Springs, AR

Digital Personal Shopper

7/22-Present United Way through AARP, Hot Springs, AR

Data Entry

Input Data from Database into Computer

1/18-1/19 Tupperware, Pearcy, Arkansas

Sales Representative

12/97-4/06 Mir Mitchell/EDS, Austin, Texas

Network Specialist / Systems Administrator

6/97-11/97 Telos Corporation, Ft. Knox, Kentucky

Network Specialist

3/97-6/97 NetServ, Austin, Texas

Network Engineering Specialist (Contract Position)

7/96-3/97 Dell USA, Round Rock, Texas

Network Engineering Technician

3/96-7/96 EDS, Plano, Texas

Systems Administrator/Migrator

1/96-3/96 Compaq, Austin, TX

Technical Support-Team Lead/Tech Support Mentor, supervising 20+ employees

(Contract Position)

5/95-12/95 Unisys Corp., Austin, TX (Win95 Tech Support)

Team Lead and Tech Support Engineer/Mentor, supervised 20+ employees

•Hired as a contractor through Tad Data Services for the position of SRG (secondary response group)

•Upon completion of 5 week extensive Microsoft training program, was promoted to first of fifteen Team Lead Supervisors, which also carried the responsibility of tech mentor to 1st, 2nd, and mentor tech support engineers

•Monitored and reported daily/weekly employee attendance

•Counseled employees as needed and recommended promotions/terminations

•Calculated and approved weekly time cards; prepared daily and weekly status reports

•Conducted weekly staff meetings with employees

5/94-5/95 XXCal, Inc./Farm Credit Bank, Austin, TX

Tech Writer/Tech Support Engineer (Contract Position)

•Format, proof, and edit technical documents for computer conversion

•Handled rollover technical support lines for Windows 3.1, Word, Excel, Access, PowerPoint

12/90-5/95 ARMS 2000, Austin, TX

Computer Consultant/Trainer

•Upgraded hardware on PC and Mac computers per customer's specifications

•Provided software training on Word and Excel

•Performed software installations and upgrades as needed

•Performed H/W & S/W maintenance and repairs

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