Administrative Assistant Call Center
Resume:
Stephen Trumbly
**************@*******.***
**** *** ***** *** ********, CA 95843
Profile
Computer literate administrative assistant with experience in supervisory and training roles.
Skills/Experience
Salesforce, Microsoft Word, Excel, PowerPoint
IP phone systems
Supervisory/training experience
Warehouse
10+ years of customer service experience
40 wpm and 10-key
Professional Experience
Team Lead, Maximus 8/15/2018 – 3/15/2020
Training, monitoring and coaching
representatives on protocol and systems
Receive inbound calls and place outbound calls
Assist Supervisors in their duties
Consult with supervisors on protocol and
draft Standard Operating Procedures for the
handling of a call center fielding calls for a state program
Enroll applicants into health plans
Answer applicant questions regarding health plans
Observe HIPAA laws
Associate Tier 1, Amazon 10/26/2017 – 3/21/2018
Stage product for delivery with use of pallet jacks
Coordinate with team with use of radio system
Clerk - Pharmacy, Rite Aid 5/29/2015 – 4/7/2016
Assist and direct customers
Work and balance cash register
Coordinate with patients, pharmacy team,
insurance providers and healthcare providers
to serve patient needs
Barista, Starbucks Coffee Company 10/20/2008 – 12/7.2013
Greet and assist customers
Work and balance cash register
Take and fill food and drink orders
Observe health and safety standards for food
and drink storage and preparation
Education
Associate of Science Degree, Carrington College California Citrus Heights, CA
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