Etowah Turner
Contact
Lithonia, GA *****
***********@****.***
Summary
Results-oriented service professional with over 8 years of experience optimizing productivity, efficiency and service quality across various environments. Maintains the highest level of confidentiality, known for tact and diplomacy in handling sensitive issues. Seeking employment where I can utilize my experience and capabilities while acquiring new skills and contributing to the achievement of organizational goals.
Education
Dothan High School May 1988
Dothan, AL
Key Skills
Multitasking
Oral Communication Skills
Conflict Resolution
Decision-Making
Service/Product Knowledge
Adaptability
Cooperation
Active-Listening
Leadership
Medical Terminology
Data Entry
Attention to Detail
Scheduling
Confidentiality
Staff Collaboration
HIPAA Knowledge
Computer Application Technology
Typing Speed: 50WPM
Proficient in Microsoft Suites (Word, Excel, and PowerPoint)
Experience
APRIL 1995 – MAY 2022
Line Department Supervisor Atlanta Journal Constitution
Oversaw all aspects of daily business operations, including creating and maintaining personnel schedule, compiling and mailing bills, contracts, policies, invoices, and inventory. Collaborated with operational management team to define goals, objectives, and projects related to yield improvement, labor optimization, and conversion cost reduction and product quality. Responsible and proficient in all aspects of packaging supplies, including in-process checks, quality, efficiency, transfer of inventory, reconciliation of products, materials and maintained batch records.
JULY 1989 – APRIL 1992
Medical Specialist United States Army
Assisted patients with identifying and obtaining appropriate medical and social services. Documented patient concerns, symptoms, reactions and changes to licensed clinical personnel. Utilized verbal and non-verbal techniques for de-escalation of behaviors that pose a risk to patients. Maintained prompt and accurate documentation files for patients. Worked with clinical business units to develop and implement preventive and/or corrective action to remedy or prevent performance failures. Educated patients and their families on policies and procedures, Release of Information standards and HIPAA regulations.