Denia Woodle

Winston-Salem, NC *****

adxnws@r.postjobfree.com

+1-336-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Best Western Plus - Winston-Salem, NC

October 2021 to Present

• welcome and greet guests

• answer and direct incoming calls

• inform guests of hotel rates and services

• make and confirm reservations for guests

• ensure proper room allocation

• register and check guests in

• confirm relevant guest information

• verify guest's payment method

• verify and imprint credit cards for authorization

• issue room keys and direct guests to their rooms

• maintain clear and accurate records of guest room bookings

• compute all guest billings, accurately post charges to guest rooms and house accounts

• receive and transmit messages for guests

• retrieve mail, packages and documents such as faxes for guests

• listen and respond to guest queries and requests both in-person and by phone

• provide accurate information about local attractions and services

• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

• complete and maintain any incident reports, daily activity reports or other reports requested by management

• manage conference room bookings and scheduling

• close guest accounts and check guests out

• review accounts and charges with guests during the check-out process

• process accurate payment of guest accounts

• inform housekeeping when rooms have been vacated and are ready for cleaning

• monitor visitors to the hotel

• enforce rules and policies of the hotel

• maintain a neat and orderly front desk and reception area Hair Stylist

DD's Divaz

2012 to Present

Hair Stylist. Style, cut, color clients hair.

Front Desk Receptionist/Night Auditor

Days Inn - Winston-Salem, NC

August 2020 to September 2021

Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Housekeeping

Budget Inn Motel - Greensboro, NC

November 2017 to February 2018

Cleaning and maintaining rooms.

Service Representative

D&H Enterprise

2008 to 2010

Education

High School Diploma in Cosmetology License

Health and Style Institute

Skills

• Typing (10+ years)

• Cleaning (10+ years)

• Customer Service Skills (5 years)

• Basic Computer Skills (10+ years)

• Hairstylist

• Cosmetology

• Hairdresser

• Colorist

• Grooming

• Customer Service

• Hotel Experience

• Hospitality Experience

• Front Desk

• Nail Care

• Makeup Application

• Hospitality

• Cashiering (3 years)

• Guest Services

• Night Audit (2 years)

• Cash Handling

• Laundry (1 year)

• Microsoft Outlook

• Call Center

• Windows (3 years)

Certifications and Licenses

Cosmetology License

Driver's License

August 2022 to February 2030

Regular State Drivers license

Assessments

Data entry: Attention to detail — Proficient

September 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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