Line Worker Customer Service

Davie, FL ***** 1-786-***-**** ***.******@*****.***

OSCAR PALMA

Experienced barback/server with over 5 years of experience in restaurant/nightlife industry . Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

ACCOMPLISHMENTS Assisted head chef at ZTB (restaurant) create and prepare meals which were

featured on a local news segment hosted

by top food critics.

●

SKILLS ● Facility and

Hand and Power Tool

Operation

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● High Lifting Capacity

● Trimming and Edging

● Customer Inquiries

● Critical Thinking

● Active Listening

Work Organization and

Prioritization

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● Reading Comprehension

● Learning Strategies

● Heavy Labor

● Client Retention

● Team Leader

● Feedback Acceptance

● Warm and Friendly

● Team Player

● High-Energy and Stamina

Transactions and Cash

Handling

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Conflict and Complaint

Resolution

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● Cool Under Pressure

● Dining Area Maintenance

● Guest Accommodations

● Price Memorization

● Tableside Service

● Speaking

BARBACK 10/2021 to 03/2023

Upper Deck Bar & Grill

FOOD SERVER 10/2021 to 03/2022

Upperdeck Ale And Sports Grill, Hallandale, FL

WORK HISTORY

● Restock

● clean customer areas.

● Replaced empty kegs and soda syrups

● Delivered food to customers at bar and tables.

● Provided attentive service to guest needs.

● Cultivated warm relationships with regular customers.

● Explained menu items and suggested appropriate options for food allergy concerns.

● Elevated customer satisfaction through followup and enthusiastic customer service. COOK 01/2012 to 11/2012

Papa John's Pizza, Hollywood, FL

•

LINE WORKER 12/2012 to 03/2013

ZTB (Zak The Baker), Wynwood, FL

BUSSER 04/2013 to 08/2014

Tootsie's Cabaret, Miami, FL

LAWN CARE WORKER 01/2022 to Current

Pro Care Landscape Services, Miami, FL

● Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

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Inspected final products to assess compliance with quality standards and established tolerances.

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Maintained maximum organization and productivity by properly sorting project components on work tables.

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● Assisted quality assurance by inspecting items and removing defective parts. Supported current production needs by moving items between equipment, conveyors and staging areas.

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Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.

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Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

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Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

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● Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning. Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

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Maintained various types of flower beds by removing spent flowers, pulling weeds and edging.

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Evaluated status of lawn conditions and met directly with customers to create lawn care programs specific to needs and preferences.

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Spread and applied mulch around flower beds to retain moisture in soil and suppress weeds.

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Hallandale High School, Hallandale Beach, FL

06/2013

EDUCATION

● Elected Captain of Media & Film class

Arabic

Elementary

Spanish

Native or Bilingual

LANGUAGES

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