MICHELLE ADDO

SCRUM MASTER

West Boylston, MA adxnul@r.postjobfree.com 774-***-****

SUMMARY

High performing transformational Scrum Master, with 5 + years of experience fostering relationships and managing cross- functional teams to deliver high- value solutions with minimal defects, on time and within budget. Skilled at streamlining inefficiencies and removing impediments, increasing team velocity, and maximizing productivity to develop quality products with high ROI. Well versed at promoting a collaborative environment and self-organization while training scrum teams on agile methodologies and implementing agile development practices.

SKILLS

Agile/Scrum Methodologies

Team Building & Mentoring

Backlog Refinement

Capacity Planning

Release Management

Sprint Planning

Stakeholder Engagement

Feature-Driven Development

Software Development Life Cycle

Continuous Improvement

Defect Management

Kanban

Azure DevOps

JIRA

MS Office

EXPERIENCE

Shopify Scrum Master Manchester, NH 02/2019 – Present

Coordinated all Scrum ceremonies and managed sprint events including Sprint Planning, daily stand-ups, Sprint retrospectives, demos, story grooming, backlog tracking, burndown metrics, velocity, task definition and release planning.

Mentored and coached 4+ scrum teams, including developers, QA testers, product owners, and product managers through Agile bootcamps and created an environment that fosters self-organization, collaboration, transparency, conflict resolution, and risk management resulting in a 15% reduction in delivery time.

Used quantitative metrics to measure team progress and identify coaching/ training opportunities, slashing re-work by 70%.

Led the transition from Jira to Azure DevOps unifying teams on one platform and introduced Scrum of Scrums (SoS).

Boosted team satisfaction by an average of 15% by leading team building activities, promoting a culture of continuous improvement, and encouraging transparency and open communication.

World Remit Scrum Master Denver, CO 02/2018 – 01/2019

Managed 100% of scrum process from initiation to post-delivery while coaching multiple agile scrum teams to ensure effective, understanding and practice of agile framework.

Forged and maintained solid relationships with multiple teams and stakeholders to improve self-organization, translating competencies into results.

Identified process inefficiencies from retrospectives and facilitated conversations to define and drive resolutions plans while putting systems in place to enable faster resolution time.

Managed all phases of the software development Life Cycle (SDLC) by migrating legacy applications to open system saving organization $300,000+.

Tracked and radiated team level metrics such as burn-down charts, sprint health and velocity to both teams and Senior Management to continuously drive empirical process improvement.

Utilized JIRA and Confluence to illustrate project features, monitor work progress, document & update requirements, track defects, and generate reports.

Slashed project risks by 15% by strategically managing project dependencies.

CVS Health Scrum Master Boston, MA 02/2017 – 03/2018

Oversaw waterfall development methods and facilitated the integration of agile methodologies including Kanban techniques, increasing DevOps team productivity by over 25% in a 6-month period.

Steered organizational transformation to agile development process of 3+ cross-functional scrum teams.

Consistently removed team impediments to allow team to attain sprint objectives boosting velocity by 80%.

Coordinated 30+ Agile ceremonies including sprint planning, sprint reviews, daily stand-ups, sprint demo, and sprint retrospective.

Spearheaded training programs for scrum teams and stakeholders to enhance knowledge of release planning, story mapping, backlog refinement, release management, and agile metrics.

EDUCATION & CERTIFICATIONS

Master of Social Work Springfield College Springfield, MA September 2017 – May 2020

BA, Psychology Becker College Worcester, MA Sept 2013 – May 2017

Scrum.org Professional Scrum Master (PSM I) October, 2020

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