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Desk Technician Code 10

Location:
Johannesburg, Gauteng, South Africa
Posted:
June 12, 2023

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Resume:

CURRICULUM VITAE

ESSAU OSCAR BANGELO

Personal Details:

Name:

Essau Oscar

Surname: Bangelo

Identity Doc: 860**********

Date of Birth: 03 July 1986

Age: 36

Gender: Male

Physical Address: 5115 Lempetjie street Tshepisong phase 7 Roodepoort 1725

Drivers License: Code 10

Marital Status: Married civil

Nationality: African

Home Language: Isixhosa

Second Language: English

Contact Details: 061-***-****

Email Address:

Education and Qualification

Highschool: Kagiso senior

Secondary

Matric subjects:

English, Isixhosa, Mathematics

Literacy, Physical science, Life

sciences, Life orientation, Tourism.

Higher Education:

Institute: Alison

Year: May 2020 – Jan 2022

Course:

A+

N+

ITSM /ITIL

IOT

Higher Education:

Institute: Dell technologies

adxnsj@r.postjobfree.com

adxnsj@r.postjobfree.com

Course:

Exam No. Exam Title

EAP-1142 VSP - Mobility Management 2020

Exam No. Exam Title

EAP-1140 SE: Data-Centric Workloads - MS SQL Curriculum 2021 EAP-1143 VTSP - Mobility Management

EAP-1082 VSP - Mobility Management 2019

EAP-1110 Sales: Storage Curriculum 2021

EAP-1130 Sales: Dell Technologies Data Centric Workload Solutions Curriculum 2021 EAP-1103 Sales: Server Curriculum 2021

EAP-1122 Sales: Dell Clients for VDI Curriculum 2021 EAP-1123 SE: Dell Clients for VDI Curriculum 2021

EAP-1120 Sales: Workstation Curriculum 2021

EAP-1128 Sales: Dell Technologies Cloud Platform Curriculum 2021 EAP-1126 Sales: Latitude Rugged Curriculum 2021

EAP-1127 SE: Latitude Rugged Curriculum 2021

EAP-1095 VSP - VMware Cloud Foundation 2020

EAP-1118 Sales: Core Client Curriculum 2021

EAP-1101 Sales: Hyper-Converged Infrastructure Curriculum 2021 EAP-1098 Sales: Data Center Portfolio Curriculum 2021 EAP-1099 Sales: Converged Infrastructure Curriculum 2021 EAP-1105 Sales: Networking Curriculum 2021

EAP-1114 Sales: Data Protection Curriculum 2021

EAP-1086 VSP - SD-WAN (Software-Defined Wide Area Network 2019) EAP-1124 Sales: Dell Endpoint Security Curriculum 2021 EAP-1125 SE: Dell Endpoint Security Curriculum 2021 EAP-1116 Sales: Dell Technologies Unified Workspace Curriculum 2021 EAP-1106 Sales: Dell EMC SD-WAN Solution (Powered by VMware) Curriculum 2021 EAP-1108 SE: Campus Networking Curriculum 2021

EAP-1139 SE: Data Centric Workloads - Data Analytics & AI Curriculum 2021 EAP-1096 VTSP - VMware Cloud Foundation 2020

EAP-1083 VTSP - Mobility Management 2018

EAP-1129 SE: Dell Technologies Cloud Platform Curriculum 2021 Exam No. Exam Title

EAP-1117 SE: Dell Technologies Unified Workspace Curriculum 2021 EAP-1104 SE: Server Curriculum 2021

EAP-1102 SE: Hyper-Converged Infrastructure Curriculum 2021 EAP-1113 SE: Unstructured Storage Curriculum 2021

EAP-1111 SE: MidRange Storage Curriculum 2021

EAP-1112 SE: High-end Storage Curriculum 2021

EAP-1087 VTSP - SD-WAN (Software-Defined Wide Area Network 2019) EAP-1109 SE: Dell EMC SD-WAN Solution (Powered by VMware) Curriculum 2021 EAP-1107 SE: Data Center Networking Curriculum 2021 EAP-1115 SE: Data Protection Curriculum 2021

EAP-1119 SE: Core Client Curriculum 2021

EAP-1100 SE: Converged Infrastructure Curriculum 2021 Employment History: Employer: Diopoint

Position – Help desk Technician /Agent

Period: May 2021 – Present

Reference: Anita Fincham /Reshma Fynn

Contact Number: 081-***-****/083-***-****

Duties:

Building of new and used workstations using the Diopoint image. Provide feedback on any image deployment or workstation configuration issues so that they can remediated by the configuration management team. Ensuring all user data is backed up and restored appropriately with user sign off. Collection and delivery of end user equipment from end to end (store rooms to end users). Ensuring equipment is kept secure at all times to prevent theft, loss or damage. Ensuring assets are tagged and tracked in asset database according to Diopoint standards. Ensuring asset database is kept accurate in accordance with SLA. Maintain operational support procedures.

Adhere to standard security processes and procedures. Employer: Dis-chem Pharmacies

Type of Firm: Retail/Headoffice

Position: IT Technician

Period: September 03 2014- April 25 2019

Duties: *Microsoft Office/outlook and exchange support on the desktop level. *On-site networking support as well as support on any related hardware equipment including mobile devices. *Any Ad-hoc software support that is required. *Participate in the installation, configuring, maintenance and integration of computers hardware, software and networking systems/devices. *Maintain and troubleshoot low-level technical issues.

*Track, Log, and monitor all technical issues. *Install, maintain and troubleshoot applications including general usage assistance. *Roll out new hardware to local and remote locations as needed-imaging and testing desktops and laptops, installing network printers, installing and replacing peripheral devices. *Provide staff and users with assistance solving the dis-chem stores and other remote office locations. *Assist the senior field support technicians with installations and implementation. Internal Customer

*Manage internal requests in time. *Report any issues or concerns to the manager *Ensure that internal customer information is treated with confidentially. Reason for Leaving: Resignation

Reference: Marnitz Oliver

Contact Number: 071-***-****



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