Service Representative Customer

VL

VENUS LOVEHEARD

******.****.*****@*****.*** C: 313-***-**** Royal Oak, MI 48067

Accomplished Director offering 20 years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Expert in boosting revenue, quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels.

Cast and crew supervision

Issues resolution

Networking

Script review and revision

Emerse Diversified Inc. Detroit, MI

Director

09/2017 - Current

Managed tasks to reach community census goals through outreach, lead generation and lead conversion.

Developed and supervised staff by providing orientation, training, support and direction.

Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.

Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources. Cultivated and maintained positive working relationships with employees and freelance personnel.

ATT Redford TWP, MI

Customer Service Representative

11/1995 - 06/2005

Assessed customer needs and upsold products and services to maximize product and service sales.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Evaluated customer account information to assess current issues and determine potential solutions.

Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls. Worked with managers to develop service improvement initiatives. Interviewed customers regarding service and product issues and reported feedback to management team.

Upheld privacy and security requirements established regulatory agencies.

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Resolved above average inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume. Summary

Skills

Experience

Oakland Community College Bloomfield Hills, MI

Expected in 12/2020

Education and Training

Contact this candidate