Service Representative Customer

NR Natalia Rodriguez

Rancho Cordova, CA ***** +1-916-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Product Organization

Understanding Customer Needs

Microsoft Access

Store Maintenance

Customer Service

Issue and Complaint Resolution

Order Fulfillment

Google Docs

Active Listening

Stocking and Replenishing

WORK HISTORY WAREHOUSE ASSOCIATE 10/2020 to 03/2023 Ply Gem West Sacramento, CA

Performed general housekeeping and cleaning tasks. Loaded, unloaded, and moved material to and from storage and production areas.

Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles. Worked safely around moving machinery.

Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations. Checked packages and merchandise for damage and notified vendors. Cleaned and maintained warehouse in compliance with OSHA safety standards.

Collaborated with various departments to manage timely delivery of orders and avoid delays.

Completed cycle counts and monthly inventory.

Performed inventory control, such as counting, and stocking merchandise. CUSTOMER SERVICE REPRESENTATIVE 11/2019 to 10/2020 IKEA West Sacramento, CA

Increased efficiency and performance by monitoring team member productivity and providing feedback.

Implemented and developed customer service training processes. Developed customer service policies and procedures to meet and exceed industry service standards.

Promoted available products and services to customers during service, account management, and order calls.

Participated in team meetings and training sessions to stay informed about product updates and changes.

EDUCATION Early Childhood Education

Sacramento City College, Sacramento, CA

LANGUAGES Spanish

Native or Bilingual

Contact this candidate