Service Representative Customer Support

RAMIRO LEAL *************@*****.***

PRODUCTION PROCUREMENT 951-***-****

EDUCATION

Business Administration: Marketing • May 2017 • Humboldt State University SUMMARY

A marketing graduate with experience in sales, customer service and marketing media. I am a driven and determined individual who works well with others, passionate and ambitions for success to reach all desired goals and objectives. EXPERIENCE

Kittrich Corporation E-Commerce Account Manager- Interim Lead September 13, 2021 - current

• Manage 12-15 E-commerce Platforms (Amazon Vendor central, Costco.com, home Depot.com, etc.) to ensure all orders enter into our internal system.

• Look over inventory for backorders and advise alternatives for customers.

• Support B2C & B2B customers by ensuring all administrative actions are current and aligned to required deadlines.

• Maintain communications with multiple customers on pending orders, problems, and any other concerns that may need to be addressed.

• Teach the new CSR'S standard rules and procedures, ERP system, maintenance of daily orders, customer support, and product lines.

Bradshawhome E-Commerce Customer Service Representative October 5, 2020 - March, 2021

• Manage 10-12 E-commerce Platforms (Amazon Vendor central, Seller central, Zulily, Target.com, Bed bath and beyond, etc.) to ensure orders enter into our system seamlessly.

• Manually enter B2B orders from multiple customers.

• Oversee that all customer orders under my management were shipped in a timely manner.

• Maintain communications with multiple customers on pending orders, problems, and any other concerns that may need to be addressed.

• Forecast future sales, and asses the need for specific inventory to product procurement. American Presto Corp. Marketing Assistant

November 8, 2018 – October 1, 2020

• Oversee e-commerce activities pertaining to retention, acquisition and outreach of customers.

• Input customer orders with accuracy and efficiency.

• Establish and maintain superb client relations by ensuring all customer needs are met.

• Utilize photoshop to implement new pictures, flyers, and catalog updates.

• Oversee returns by customers, to assure proper documentation in accounting software.

• Track shipments for clients and handle any logistic disputes with carriers.

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