Balarie Maxwell

adxnn8@r.postjobfree.com 630-***-**** Houston, TX 77095

Summary

Experienced Customer Service Representative skilled in all aspects of customer relationship management and satisfaction. Possessing a positive attitude and proven skills in establishing a positive rapport with clients. Motivated to maintain and improve the customers experience while contributing to the overall success of the company.

Skills

●Detail Oriented

●Organizational Skills

●Courteous Demeanor

●Microsoft Office Expertise

●Call Center Operations

●Problem-solving Abilities

Experience

Roadside Protect Itasca,IL

Sr. Customer Service Representative

02/2022-12/2022

●Answer roadside and towing calls; and provide dispatching solutions to customers.

●Document actions with company provided tools.

●Maintain a high morale within the team.

●Obtain situational information.

●Resolve incoming requests by following standard operating procedures.

Roto-Rooter Downers Grove, IL

Customer Service Representative

04/2017 - 04/2021

●Confirmed appointments with customers.

●Recorded services received and payments into the system.

●Worked within an inbound call center to dispatch support for calls.

●De-escalated problematic customer concerns.

Velocity Merchant Services Downers Grove, IL

Lead Generator

02/2011 - 07/2012

●Contacted small to mid-sized business owners to assist with enhancing their credit card payment processing hardware.

●Met /exceeded revenue targets with proactive, customer-specific suggestions of processing equipment and related items.

●Drove sales of company products and services by communicating with customers using strategic and organized approaches.

●Conferred with management and sales reps to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Career Education Corporation Schaumburg, IL

Inquiry Response Coordinator

06/2008 - 10/2009

●Encouraged prospective students to carefully consider academic options.

●Connected potential students with College Advisors to assist with onboarding and program details.

●Answered questions regarding current college planning information.

CVS Hillside, IL

Sales Associate

03/2006 - 08/2008

●Operated cash register, collected payments, and provided accurate change.

●Completed daily recovery tasks to maximize productivity.

●Helped customers find specific products, answered questions, and offered product advice.

●Assisted with purchases, locating items, and signing up for rewards.

Education and Training

Proviso West Hillside, IL

High School Diploma

06/2006

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