Support Technician It

Erick Garcia

**** ******** **. *******, ** ***** 713-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Highly adept at handling technological system installation, maintenance and troubleshooting. Effectively diagnosis of technical issues with proven hardware and software configuration, as well as finding solutions. Offers knowledgeable IT element management, queuing service requests based on immediate need. A repertoire in dutifully controlling a problem resolution in a logical and efficient manner. Quickly grasping and adapting to learning new technologies - both proprietary and widely-adopted ones.

SKILLS

Operating Systems: Android, Apple Macintosh OS X (Sierra), ChromeOS, iPhone OS, Linux (Red Hat, Ubuntu), Microsoft Windows (98-11)

Databases: Elasticsearch, Microsoft Access, Microsoft SQL Server, MySQL, Oracle, Redis

Software: Adobe Systems (Photoshop, Acrobat Reader, illustrator, Creative Cloud), Clonezilla, Computer-Aided Design (CAD), Microsoft 365, Ghost (or equivalent), Ping Utilities, SolarWinds, Symantec

Remote Access: Amazon WorkSpaces, Chrome Remote Desktop, GoToMyPC, Join.Me, LogMeIn Pro, Splashtop,

TeamViewer, VNC Connect

Communications Platforms:

Google Meet, GoToMeeting, Microsoft Teams, RingCentral, Skype, WebEx Meetings, Zoom Cloud-based Services: Adobe Document Cloud, Amazon Drive, Dropbox, Google Drive, iCloud, OneDrive, SharePoint

Programming: Cascading Style Sheets (CSS), Command-Line Interface (CLI), HTML, Hypertext Preprocessor (PHP), JavaScript, Perl, Python, React + Ink, Tailwind

Ticketing Systems: ConnectWise, Issuetrak,

Salesforce, ServiceNow, Syncro, Remedy, Zendesk

LANGUAGES

Professional working proficiency of Spanish with more than a decade of on-the-job experience collaborating with Spanish-speaking clients and vendors at a community center, used bilingual English-Spanish translation, and written communications for a Spanish language audience.

HARDWARE

Routers – Switches – Hubs (Cisco, 3Com, D-Link, Linksys), Backups (Seagate, Quantum, HP, USB Storage), Hard Drives (mechanical to solid-state storage, SATA to PCI-e), CPUs/GPUs – 086x, ARM (AMD, Intel), Printers (Dot Matrix, Laser, Inkjet, Thermal), Scanners (ADF, Barcode, Flatbed), Print Servers (TRENDnet, D-Link, HP), Mobile Devices (cell phones, e-readers, laptops, PDAs, smartphones, smartwatches, tablets), Proxy Servers, DVR/NVR security systems (ADT, Sansco, Swann, Vivint)

NETWORKING

ARP, DHCP, DNS, Ethernet, FTP, HTTP, ICMP, IEEE, IMAP4, IPsec, IPv4/6, IRC, LPP, Mobile/cellular protocols (3G, H+, 4G, 5G, LAN, and WAN), OSI, POP3, PPPoE, RPC, SFTP, SLIP, SMPP, SNMP, SSL, TCP/IP, Telnet, UDP, VPN,

Wireless 2.4GHz - 5GHz (802.11a/b/g/n/ac/ax), and XML Interface

AUDIO/VIDEO

Adapters, Analog, AUX Cables, Bluetooth, Cat5/6 Extenders, Coaxial, Coiled Extension Cables, Component, Composite, Connectors, Converters, DisplayPort, Dual-Link Cables, DVI, Fiber Optics, Firewire (IEEE 1394, i.Link), HDMI, MIDI Cables, RCA, RF, S/PDIF, SCART connector, Splitters, S-Video, TRS, USB Hubs & Docks (v2.0, v3.0, v4.0), VGA, XLR "External Line Return"

WORK HISTORY

IT SUPPORT TECHNICIAN 07/2011 to 04/2022

Community Family Centers Houston, TX

Picked up, delivered and organized parts for specific information technology jobs.

Manage customer inquiries and communicating via the help desk ticketing system.

PC diagnostic and troubleshooting (i.e., fixing or replacing defective equipment).

Maintaining the computers, network servers and VOIP technology in a business setting.

Installing new or upgrading software in order to conduct testing on new or current programs.

Responding to requests for new or configured hardware as well as software.

Undertake data migration-everything from databases to applications to storage solutions to clouds.

AUTOMOTIVE PLACEMENT TECHNICIAN 02/2011 to 03/2011

Champion Parking Houston, TX

Aided in the resolution of parking overflow concerns.

Offered self-parking to customers.

Guided incoming traffic flow forward so that guests do not have to wait long for parking services.

Provided effective parking services to handle the estimated number of cars and attendees for the Houston Livestock Show and Rodeo.

PC TECHNICIAN 10/2004 to 05/2009

MediaTekk Houston, TX

PC hardware installation, repair, and preventative maintenance.

Used diagnostic tools to identify hardware failures and replace non-functional components.

Identifying LAN/WAN problems and troubleshooting software/hardware failures.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Responded to end-user support requests and patiently guided individuals through basic troubleshooting tasks.

CNC (COMPUTER NUMERIC CONTROL) MACHINIST OPERATOR 04/2000 to 08/2004

Baker Oil Tools Houston, TX

Manually setting up lathes, mills, router tables and grinders in order to start a production cycle.

Properly configuring the equipment, loading, operating, and optimizing the machine capability (e.g. feed rate, speed).

Controlled material-removal process with sharp cutting tools in order to custom-designed a variety of exotic alloys.

Read blueprints and machined workpiece raw material or parts to a specific size.

Maintained strict tolerances in accordance with design requirements.

Operated inner and outer dimension semi-automated machinery.

Used measurement tools, such as “Go-No Go” gages, 1-2-3 blocks, Coordinate Measuring Machine (CMM), digital calipers, gage blocks, granite inspection table, height gages, indicators, measuring tape, micrometers, optical comparator, thread plug gages, tri-micrometers, inner diameter (ID) and outer diameter (OD) gages.

EDUCATION

Bachelor of Science Technical Management majoring in Computer Information Systems

DeVry University, Houston, TX

06/2007

Certificate Machine Operations Technology and Manufacturing Processing

Houston Community College, Houston, TX

05/1998

High School Diploma

Charles H. Milby High School, Houston, TX

06/1995

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