Najima Scott
Lancaster, PA, **602
**************@*****.***
Skills
Microsoft G-Suite (Powerpoint, Excel, Sheets), Customer Service, Teamwork, Active Listening Experience
Dec 2020 - Nov 2021 Turkey Hill, Lancaster PA - Retail/ Customer Service
● Building a base of loyal customers who return to the store for service, support, and future purchases of products, services, and accessories
● Working in a sales-driven and results-oriented environment where financial rewards are based on metrics results.
● Remaining well-versed and educated on products and services in a rapid changing environment.
Jan 2019 - Nov 2020
Weiss, Lancaster PA - Cake Decorator
● Provided prompt and courteous customer service.
● Clean up the work area and display cases.
● Organized display cases with cakes, cupcakes, fruit tart, and other products. June 2018 - Mar 2019
Shank’s Extracts, Lancaster PA - Warehouse
● Completes shipments by processing and loading orders.
● Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area.
● Completes deliveries by driving trucks or vans to and from vendors.
● Provides quality service by following organization standards.
● Preserves a safe and clean work environment by keeping shelves, pallet area, and workstations neat.
● Promotes clean shipping supply area by complying with procedures, rules, and regulations. Education
September 2016- June 2019
McCaskey High School, Lancaster PA.