Customer Service Property Manager
Resume:
Thomas Baird
EDUCATION
Crosby High School, Crosby, TX — High School Diploma
August 2015 - May 2017
Austin Community College,
Graduation December 2021
Associate of Arts and Business Administration
EXPERIENCE
Journey School of Dripping Springs, Dripping Springs, TX
— Maintenance and Teacher
Strong problem solving and analytical skill
Proficient with Microsoft Excel, Word, and powerpoint. Develops, plans, and implements curriculum, lesson plans, and educational programs for student audiences within areas of expertise. Austin Community College, Student life Ambassador
● Develop, coordinate, and assess special projects, major events, and activities in support of achievement of student learning outcomes. Coordinate project workflow, identify assignments, track progress, and ensure completion. Delegate tasks related to coordination of activities to other staff, students, collaborative partners and volunteers as appropriate.
● Provide information to students and staff regarding campus organizations and the opportunities available from the department; make recommendations to the Dean regarding questions as referred by assigned staff.
● Actively attend and participate in weekly and periodic departmental meetings of students and staff
U.N.I.C.E.F, Addis Ababa, Ethiopia - Volunteer Educator 2011-2012
2201 Montoplis Dr.
Austin TX 78741
***************@*****.***
SKILLS
● Ability to answer a high
volume of calls and/or
emails daily, and share
work among a
customer service team.
● Working with groups
of community leaders
and residents, a
better social life in
prison and
professional life and
strategic thinking,
planning delivery, and
people management,
communication,
persuasion &
influence.
● Strong problem
solving and analytical
skills.
● Proficient with
Microsoft Excel, Word,
and powerpoint.
.
Educated individuals about HIV and how to protect themselves. Our main goal was to lower the rate of citizens infected by HIV. Red Cross, Addis Ababa, Ethiopia - Volunteer Educator 2008-2009
Taught young students about safe sex practices (providing a trusting environment) in hopes of helping prevent STDS and HIV
Dance for Life, Addis Ababa, Ethiopia - Volunteer Educator 2008-2010
Educated young adults about HIV.
PRAK PROPERTY MANAGEMENT INC.
Customer Service
● Greet and welcome guests
● Answer questions and address complaints
● Answer all incoming calls and redirect them or keep messages
● Receive letters, packages etc. and distribute them
● Check, sort and forward emails
● Monitor office supplies and place orders when necessary
● Providing introductory information to new customers.
● Ensuring that customer are satisfied with products or services .
● Following up with clients or customer to check that they’re still satisfied with any purchases.
● Letting customers or clients know about additional products or services.
● Determining the quickest most effective ways to answer a client’s or customer’s questions.
● Escalating queries and concerns.
REFERENCES
Maxine Chatman
Head of TAOS, Property Manager
*******@************.***
Shea Weaver
LANGUAGES
English, Spanish, Amharic,
Tigrinya and others...
AWARDS
U.N.I.C.E.F Volunteer Award-
May 2012
Red Cross Volunteer Award-
October 2010
Head of School, Journey School of Dripping Springs 140 Russell Lane, Dripping Springs, TX 78620
****@*************.***
Liz Morris
Student Life Supervisor
SAC, Rm. 1160
******@********.***
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