LAMONICA S SWAIN

312-***-****

SUMMARY

●Has over 15 years of experience as a Customer Service Representative (CSR).

●Has prior experience with AT&T from 5/1999 - 4/2000.

●Received large number of inbound customer service related calls, also responsible for escalating calls within the corporate office.

●Responsible for sales and service calls.

●Assisted in tech support functions.

●Provided patient intake in an inbound call center during open enrollment/ welcome season.

●Responsible for filing, typing, lunchroom assistance, and paper grading.

●Worked with enrolling new students and retention.

●In charge of cash handling, new account referrals, and customer service.

●Supervised front line staff of tellers.

EDUCATION

●Metro HS-Crane 1994

●Columbia College-Chicago 1994- 1996, Major: Journalism

●Concordia University-WI 2009-2010, Major: Human Resources

WORK EXPERIENCE

Assurant

06/2018 - current

Auto Claims Adjuster

Investigates escalated claim issues to approve claims. Calling the Shops to set up inspection visits. Providing business to business Customer Service.

Gerber National Claims

04/01/2016 - 9/01/2016

Customer service Dispatcher

Providing customer service to several insurance companies around the globe. Inputing glass and emergency roadside claims.

The CSI Companies

9/2014 - 3/2015

CSR

●Customer Care Rep

● providing patient intake in an inbound call center during open enrollment/ welcome season.

HIM Learning Center 7/2006 - 8/2007 & 7/2010 - 6/2014

Office Clerk / CSR

●Answered high volume of incoming phone calls.

●Responsible for cash handling and light cleaning.

●Responsible for filing, typing, lunchroom assistance, and paper grading.

●Worked with enrolling new students and retention.

School District of Beloit 4/2008 - 7/2010

Office Volunteer

●Filed, Sorted, and mailing out grade report cards.

●Paper grading, faxing, copying.

●Field trip helper, lunch room attendant, and dance organizer.

Harris Bank 6/2005 - 11/2006

Lead CSR

●In charge of cash handling, new account referrals, and customer service.

TCF Bank IL. 4/2000 - 5/2005

Teller Supervisor/Quality control/CSR

●Responsible for cash handling and new account enrollment.

●Customer Service Rep

●Received large number of inbound customer service related calls, also responsible for escalating calls within the corporate office.

●Handled escalated calls from the branch and customer service call center. Endorsement issues on checks.

AT&T Broadband 5/1999 - 4/2000

Cable/Telephone Rep (CSR)

●Received high volume inbound calls

●Responsible for sales and service calls

●Assisted in tech support functions

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