Data Entry Customer Service
Resume:
Karan Avery Thomas
Upper Marlboro, MD, 20772 • 850-***-****
Regulatory Specialist / Compliance Associate
Meticulous and diligent professional with dynamic experience in managing various day-to-day operations and providing regulatory support to staff members aimed at organizational growth.
Highly skilled in processing customers’ applications and implementing robust programs / methodologies to improve operational efficiency. Demonstrated expertise in fostering professional relationships with clients, as well as delivering top-notch customer service. Proven track record of mentoring and training new employees and performing assigned task, while ensuring compliance with organizational / departmental standards. Proficient in conducting evaluations of client account activity, statements, internet research, and client profile information. Well-versed in Anti-Money Laundering (AML) and fraud investigations, consumer and small business risk mitigation, regulatory compliance analysis, stakeholder engagement, and fraud detection and prevention. Capable of providing comprehensive information to maintain enterprise database and other division tracking systems. Well-versed in developing and maintaining work processes / tools to promote productivity. Out-of-the-box thinker and creative problem-solver with exceptional leadership, communication, negotiation, relationship-building, and analytical skills.
Areas of Expertise
•Administrative Support
•AML Compliance
•Helpdesk Support
•Fraud Review & Control
•Inventory Management
•Customer Service
•Reporting & Documentation
•Risk Assessment & Mitigation
•Operations Management
•Cross-functional Collaboration
•Team Leadership & Training
•Data Collection & Analysis
Career Experience
Aircraft Deicer, Inland Technologies/Inland Group, Arlington, VA Oct. 2022 – Present
I provide prompt and efficient service to airline clients and their passengers as a valued member of Inland Technologies / Inland Group. I perform the following duties: Safely drive Glyvac trucks around aircrafts while deicing operation is performed; safely and efficiently collect glycol fluid after deicing of aircrafts (Southwest, United, American Airlines & Delta – Ronald Reagan International Airport); perform daily quality control checks on equipment and vehicles; and accurately record deicing fluid transactions for account purposes.
Responsibly drive large heavy vehicles around aircraft while deicing operations is performed.
Meet and exceed Inland Tech’s customer service and safety standards.
Carry out duties as assigned.
Government Order Representative, Randstad USA/Canon USA, Arlington, VA Dec. 2021 – Present
Update pricing list for federal and state contracts via company’s S21 Database. Monitors and logs item using Excel to report findings to Manager. Findings are shared as attached file with Manager via email or Microsoft Teams; data is updated regularly after findings have been processed by respective Team Members. Meet regularly with Manager to discuss findings, strategies to improve performance, or take on new assignments.
Data Entry using S21 to find and update machine’s information and their respective accessories.
Use Excel to track items; report errors and missing information; and give directives for registration.
Email correspondence to communicate with clients.
Sortation Fulfillment Associate, Amazon.com / DDC2, Rockville, MD Oct. 2020 – Jun. 2021
Managed inventory with keen focus on maintaining stock to improve internal stock handling efficiency. Oversaw various operations of inventory, including receiving, unloading, and arranging inventory items for smooth workflow. Steered significant efforts in processing, packaging, and shipping order in accurate manner to achieve high customer satisfaction rate. Coordinated with team members, read / translate work orders, and reported back to warehouse manager to ensure seamless operational flow. Presented various ideas to improve / optimize warehousing procedures with keen focus on implementing safety policies as per state health / safety regulations and practices.
●Identified defects and damages in products through detailed examination and inspection, while finding appropriate solutions.
●Leveraged advance skills in operating machinery to transfer objects and goods from one place to another.
●Achieved and exceeded performance metrics by 25%.
Regulatory Specialist II, Dept. of Business & Professional Regulation / C.I.U., Tallahassee, FL Oct. 2002 – May 2020
Evaluated individual and business licensure applications for state of Florida electrical, construction, home inspectors and mold-related services and asbestos boards to boost operational efficiency. Streamlined applications through effective feedback to improve process by coordinating with team lead and supervisor. Delivered individualized assistance to clients through effective communication and deficiency correspondences to applicants as needed, while providing best-in-class customer service. Fostered professional relationships with other staff member to encourage healthy work environment.
●Examined new processes and procedures resulted in improved application and licensing processes to deliver feedback to decision-makers.
●Ensured customers’ data protection by applying suitable rules, policies, and procedures regarding licensure and regulation of professionals.
●Complied clients’ applications as per licensing guidelines in accordance with Florida Statutes and Codes by verifying eligibility.
●Prepared detailed and thorough applications and licensed more than 300 contractors each quarter.
●Received highest ratings from customers and facilitated team members with queries.
●Trained and mentored new employees and team members to enhance skillset.
Education
B.S. Information Studies
Florida State University, Tallahassee, Florida
Additional Experience
Elder, Tallahassee First Seventh-Day Adventist Church
Computer Lab Assistant, Tallahassee Community College, Tallahassee, FL
Licenses & Certifications
Life & Health Insurance Agent / MD (NPN #19972084)
Technical Proficiencies
MS Office Suite C++ HTML CompTIA A+ Certification Course
Awards & Training
Shining Star Achievement: Awarded for meeting and exceeding quarterly quotas when quality and assurance exceeded 95%.
Completed 2 AML Trainings for Insurance Agents
Contact this candidate