Customer Service Tech

Eric Serna

*** * ******** ** ****** Colorado ** 001

Phone: 719-***-****

E-mail: ******@*******.***

Objective

Seeking career advancing opportunities to utilize my customer service and field experience in a growth oriented professional environment.

Qualifications

NCTI courses up too Master tech, Leading the Broadband way training 3 years as Lead service tech, Node Commander of Pueblo West expansion project 2005.Certificate in Broadband Technical Management,2006.

Skills and Abilities

Computer literate in common software applications, including but not limited to: Microsoft Office Word, Microsoft Office Excel

Experience following operating procedures and maintaining manufacturing specification requirements.

Experience in operating heavy equipment such as forklifts etc.

Experience working in an environmental and safety compliant environment.

Experience reading and interpreting prints, drawings, diagrams, and operating instrumentation manuals.

Experience in a production and work management atmosphere as team lead or worker.

Punctual worker with exceptional attendance record; able to meet Chemical Personnel Reliability Program suitability screening requirements.

Exceptional verbal and written communication skills.

Experience in operating low voltage electrical equipment.

Thorough understanding of Log Keeping

DOT Bucket Truck -Certified

Crown Stock Picker – Certified

Crown Reach Truck – Certified

Work History

Jan 2019 to Present - Target Warehouse

Stock Picker

2017 to Sept. 2018 Network Comtech 5 Comcast

Line calls, outages, track noise on plant, repair damages on underground and aerial plant and any other jobs assigned by supervisor.

2003 to 2017 Network Comtech 4 Comcast

Line calls, outages, track noise on plant, repair damages on underground and aerial plant and any other jobs assigned by supervisor.

2000 to 2003 Lead service tech Comcast

Distribute workloads to employees daily to meet all customer appointments,includeing taking of service daily for production. Document and evaluate job performance of team continually to meet or exceed individual and departmental goals.QC,vehicle inspections .Respond to irate customer service problems,outages,line problems .on call as supervisor.

1999 to 2000 Service tech AT&T Broadband. Respond to service calls, outages and line problems. Meter balancing, cable construction, Fiber splicing, system testing.

1997 to 1999 Advanced Installer TCI Cablevision. Install single and multiple unit dwellings including commercial properties, QC of installer work, on-site inspections. Provide excellent customer. service.

1991 to 1997 CSR/Installer. TCJ Cablevision. Installation of cable service, upgrades and downgrades, Nonpaid disconnects. Answer phones, enter work orders, customer service.

Education

Central High School Diploma 1986

NCTI up to Master technician.

Arapahoe Community College, Certificate Broadband technical

Management.

References

James Arellano Tech Supervisor Pueblo Colorado. James Mascarenes Tech Supervisor Pueblo

Colorado.

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