Team Lead Union

Teonte Michie

**** ************ ***

Apt B*

Richmond Va 23227

Objective: To obtain gainful employment with a company that values its employees and leverages their strengths to benefit them as well as the company.

Work History

T-Mobile : Team Lead

2015-2023

●Create and establish long term relationships with new and tenured customers to propel net adds

●Monitor expert calls to make sure service quality is above standards

●Provide in the game feedback to experts

●Update team on metrics every 30 minutes to keep managers and team up to date on where we stand

●Coach experts on any opportunities and celebrate successes amoungst peers and management

●Leverage the business needs and team goals to make sure both are met

Education

Patrick Henry High School

Roanoke Va

1999-2003

Obtained Advanced Studies diploma

Virginia Union University

Richmond Va

2003-2007

Obtain Bachelor of Arts and Sciences Degree in with a concentration in Secondary Education: History & Political Science

References Available Upon Request

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