NEETI TALWAR

# **** *** ** ** ********, Alberta, # 780-***-**** adxnic@r.postjobfree.com

https://www.linkedin.com/in/neeti-talwar167737188

PROFILE SUMMARY

Energetic professional keen to help businesses grow through value-based conversations and remarkable customer experience. A motivated self-starter with 10+ years of experience in Marketing & Customer Service, across Advertising, Retail, Banking, Finance and Insurance Domains.

RELEVANT SKILLS

●Outstanding Written and verbal communication with broad range of customer service skills

●Strong organizational, problem solving and decision-making skills

●Ability to stay focused in a challenging environment and maintain professional approach

●Leadership and proven ability to work individually as well as in a team

●Creating a trusting environment that fosters sales and customer retention

●Testing new sales strategies, techniques and processes while providing feedback

●Actively engaging in training and professional development

●Attention to detail when processing administrative responsibilities to duties are completed accurately

●Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

WORK HISTORY

Online Loan Associate Mar 2022- Oct 2022

Cashco Financials, Edmonton

●Ensure client concerns are resolved and escalated as necessary.

●Consistently striving that the customer receives exceptional service.

●Review and understand various reporting statements

●Promoting the business by developing professional relationships with client, promoting marketing material and doing daily reports.

●Adherence to all corporate policies and procedures

●Ensure all regulatory requirements and diligence in reporting by AML and other provincial specific legislation is being followed

●Ensure all client information is kept strictly confidential and in accordance with Cashco Financial privacy policies.

●Maintain exceptional inbound and outbound phone skills to communicate products and services with new and existing clients.

●Performing recovery calls of accounts that are delinquent.

●Ensure accurate data entry when completing loan application is accurate.

Administrative and Sales Assistant Sep 2021 – Mar 2022

Onkar Insurance, Edmonton

●Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals

●Sell new policies/write new business to existing or new clients, retain existing book of business

●Quote new business through outbound call initiatives, introductory letters and receiving walk-in clients

●Contact Underwriters and adjusters to discuss guidelines and policy

●Prepare documentation for insurers, completing applications for clients, issue insurance certificates, process changes and review renewals

●Keep current on underwriting rules and workflow processes

●Participate in community marketing initiatives and perform other office tasks as needed

●Actively participate in training initiatives

●Maintain organized filing systems physical and electronic

Sales Associate Oct 2019 - Sep 2021

Winners (TJX Canada), Edmonton

●Greeting customers in a friendly manner; and demonstrate a high degree of customer service

●Answer questions regarding merchandise items, prices and brands and provide information on promotions

●Understanding TJX Canada policies and procedures, events, and store locations

●Processing of daily shipments, organization, and set-up of the warehouse area

●Ensuring all merchandise is received, processed and merchandise presentation standards are maintained

●Processing all refunds, exchanges, and purchases in accordance with company guidelines

●Assisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries

Client Service Representative Jun 2020 - Oct 2020

BMO Bank, Edmonton

●Welcome and support customer requests for banking services, including handling transactions and supporting customers who walk into the branch

●Offer advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO

●Support operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities)

●Execute routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements

●Organize work information to ensure accuracy and completeness

●Take the initiative to find creative approaches that make each customer’s experience feel personal

●Look for ways to contribute to the ongoing improvement of the overall branch customer experience

Senior Marketing and Advertising Consultant Sep 2008 – Mar 2018

BDS Advertisers, India

●Responsibility of handling the advertising accounts of clients by providing outstanding and comfortable service

●Develop sales orders, promotional packages and outreach service presentations

●Analyzing the market trends by tracking completion on regular basis.

●Meeting the clients and agencies and suggest them on advertising and plan for receiving optional response.

●Communicate with clients about rates, changes and corrections and address to the enquiries and questions in the time with accuracy.

●Help in media planning and sponsorship management for advertising campaigns

ACHIEVEMENTS

●Increased business revenue from 30% to 60% within six months by participated in Marketing and Advertising consultancy. Planned and conducted training for 200 employees through conference and user trainings

EDUCATION

Master of Business Administration Jun 2006 - Jun 2008

Maharshi Dayanand Saraswati University, India

Bachelor of Arts Apr 2003 - Apr 2006

Guru Nanak Dev University, Amritsar, Punjab, India

IFSE – Completed Level 1 Oct 2021

HONORS AND AWARDS

●Merit holder in Guru Nanak Dev University in the year 2005 in English

●Topper in Commercial Arts in the university for three consecutive years from 2003-2006

COMMUNITY VOLUNTEER EXPERIENCE

Energy Mentor 2019 – 2020

Kambo Energy, Edmonton

●Help in media planning and sponsorship management for energy campaigns

●Conduct workshops with community groups and represent Empower Me in community events

●Maintain accurate records through data entry and record keeping

●Promote the Empower Me program and report on relevant experiences working as an Energy Mentor

Volunteer Teaching Assistant 2015-2017

Cambridge Junior School, India

●Enhanced student academic and social growth by using varied teaching strategies. Taught students from various linguistic and cultural backgrounds. Provided free education to less privilege sections of the society

Contact this candidate