Data Entry Intake Coordinator

Sean Burke

**/**/**** ******, *.J., ***** Phone: 848-***-**** Email:

*************@*****.***

Objective

Highly skilled and dedicated professional seeking a challenging position as an Intake and Assessment Supervisor. Offering a proven track record of successfully managing intake processes, assessing client needs, and coordinating efficient service delivery. Committed to providing exceptional customer service and optimizing program effectiveness.

Professional Experience

Intake and Assessment Supervisor

Horizon blue cross blue shield, Newark, N.J 2018 - Present

Oversee a team of intake coordinators and assessors, ensuring the efficient and accurate processing of client referrals.

Develop and implement standardized intake procedures, resulting in a streamlined process and reduced response times.

Conduct comprehensive assessments of clients' needs, identifying appropriate services and making appropriate referrals.

Collaborate with program managers and external stakeholders to ensure effective service delivery and client satisfaction.

Train and mentor new intake coordinators, facilitating their professional development and ensuring consistent adherence to protocols.

Utilize data analysis to monitor program performance, identify areas for improvement, and implement evidence-based strategies.

Intake Coordinator

AmeriCorps Organization, Trenton, N.J 2014 - 2018

Managed a high volume of client referrals, coordinating intake processes and ensuring accurate documentation.

Conducted initial assessments of client needs, determining eligibility for services and making appropriate referrals.

Collaborated with case managers and service providers to develop comprehensive service plans for clients.

Assisted clients in completing necessary forms and documentation, ensuring compliance with program requirements.

Maintained accurate and confidential client records, utilizing a database system for efficient data management.

Participated in team meetings and professional development sessions to enhance skills and knowledge.

Case Aide

Sunrise Social Services Agency, Tuscon, Arizona 2012 - 2014

Assisted case managers in conducting client assessments and developing service plans.

Provided administrative support, including filing, data entry, and document preparation.

Scheduled appointments and maintained communication with clients and service providers.

Coordinated transportation and other logistics to ensure smooth program operations.

Conducted research and prepared reports on program outcomes and best practices.

Education

Bachelor of Social Work

City University, City, State 2012

Skills

Intake and Assessment

Program Coordination

Customer Service

Data Analysis

Team Leadership

Case Management

Documentation and Record Keeping

Interagency Collaboration

Training and Mentoring

Problem Solving

References

Available upon request

Contact this candidate