Administrative Assistant Customer Service

Maria O’Connell

*** ** **** *

Zephyr, TX *****

512-***-**** ********@*****.***

SUMMARY

Value integrity, honesty, and confidentiality. Have been awarded Employee of the Month, Trainer of the Year, Employee of the Quarter and have received letters of recognition from FD and PD for my detailed documentation, effective communication and exceeded expectation of getting resources as quickly as possible.

E D U C A T I O N — EXPERIENCE

Penn Foster College

Scranton, PA

Paralegal Certificate

Mediation

2011-2012

San Antonio College

Criminal Justice

2001-2004

February 2022- September 2022

Service Administrative Assistant - Cintas Corporation June 2014-December 2021

Dispatcher • FD/EMS/PD - Bell County Communications August 2004-May 2008

Head Teller • Assistant Manager - The Money Box

Created 2 modified schedules (10- & 12-hour shifts) to reduce 180 hours a month in overtime, saving the agency money and allowing for cross training. Developed a self-care program for team members in crisis. Had been tasked with SOP modifications when new or improved SOP’s were implemented.

K E Y S K I L L S — COMMUNICATION

Stress Management

Customer Service

Detail Oriented

Multi-task

Had been selected to attend the National Emergency Number Association (NENA) conference. Offered an opportunity to be part of the Law Enforcement Management Institute of Texas (LEMIT) peer group. Tasked with providing feedback on the changes requested for a quicker dispatch without sacrificing important information.

REFERENCES

Misti Jackson – Team Leader – Bell County Communications 254-***-****

Carolyn Hayes – Service Manager – Cintas Corporation 512-***-****

Kelsey Llamas – Friend – 909-***-****

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