Melissa Hazen

**** ******** ** ******** *****, VA 23464 757-***-**** adxnfu@r.postjobfree.com

Objective

Driven and ambitious individual seeking a challenging position in a fast-paced environment in order to improve processes and exceed expectations.

Work Experience

Export Pricing Analyst, Transpacific Westbound Trade November 2021 - Present

ZIM Integrated Shipping Services, Norfolk, VA

Pricing export containers from Canada, the United States and the Caribbean to the Far East/Asia Subcontinent. Experience with dry cargo, reefers, iso tanks, shipper owned equipment, specialized products, high volume, low volume, exempt and non-exempt materials. Responding to inquiries and tenders in a timely fashion. Working with Logistics and Sales to create a tailored pricing approach for each tender and customer we try to bring onboard. Sorting large email volumes by trade lane and analysts depending on work volume. Reviewing quarterly rate guidelines and adjusting by market performance and indications to maximize lift. Use Xlookup, Vlookup, Indexmatch formulas, weeknum formulas, conditional formatting, pivot tables, power query and various other excel tools to expedite analysis and interpretation of large data sets. Clear communication via phone, email and TEAMs platforms. Maintaining response times in all KPIs set by management. Working closely with management to strategize for bids and bringing on new services. Created SOPs on uploading tariffs, basic trade responsibilities to standardize the process and as a reference for new employees. Streamlined processes of uploading tariffs, adding to large rate sheets and to checking hundreds of lines of data against minimum requirements for pricing.

Intermodal Logistics Coordinator August 2020 - November 2021

ZIM Integrated Shipping Services, Norfolk, VA

Support commercial efforts to maximize profitability by finding the most cost effective and efficient routing for new and existing business. Recommend changes in routing when alternate routes are preferred. Problem solve routing problems for import and export shipments. Problem solve rating and invoicing problems with truckers. Maintain routing and route preference order in IQ Ship. Create routes when auto routing is missing, expired, or not logical. Update routes in accordance with service adjustments and changes. Manage changes to specific vendors/routing in day to day as required. Re-route cargo as needed due to unforeseen complications to minimize port and rail dwelling costs. Match and apply EDI invoices to Purchase Orders in SAP ilog. Update TOs to new vendors as needed for preferred business and changes in dispatch. Process paper invoices for exceptions to EDI invoices. Monitor automatic TO’s to ensure they process to automatic PO’s in SAP; resolve associated problems.

Key Accounts Representative March 2018 - August 2020

Nelson International Inc., Norfolk, VA

Streamlined coordination of high volume shipments for a key account, including booking, documentation generation, and trucking. Clerical work including but not limited to, filing, proficiency in Microsoft Office and data entry, with emphasis on Microsoft Excel and Adobe Acrobat. Filing customs clearance for shipments in accordance with the Export Regulations of the United States. Keeping detailed records of shipment changes, issues, or requirements. Managing reports to be sent to the client on a semi-weekly basis. Troubleshooting logistical complications for prompt resolution. Tracking customer contracted rates with ocean carriers and trucking companies, checking invoices for accuracy and forwarding to accounts payable for payment. Disputing incorrect invoices with ocean carriers and other accounting departments for reconciliation of charges. Assisting the customer with requesting rates and accepting rates with ocean carriers. Facilitating and coordinating the movement of containers and less than container load shipments domestically and internationally. Working with suppliers and plants for scheduling and processing contracts and loads. Generating invoices and other import documents such as packing lists, weight certificates, certificates of origin, GMO certificates, and health certificates for bulk agriculture shipments. Processing letters of credit and other banking documents such as drafts.

Export Documentation Specialist June 2015 - March 2018

C.H. Powell/Tandem Global Logistics, Norfolk VA

Responding to emails in a timely and effective manner, multitasking multiple shipments of different varieties accurately and efficiently, clerical work including but not limited to, filing, proficiency in Microsoft Office and data entry, with emphasis on Microsoft Excel and Adobe Acrobat. Keeping detailed records of shipment changes, issues, or requirements. Filing customs clearance for shipments in accordance with the Export Regulations of the United States. Processing letters of credit and other banking documents such as drafts. Negotiating and discussing rates with steamship lines and Non Vessel Oriented Container Carriers (NVOCC) and accepting them for use for NVOCC services. Negotiating and accepting rates from trucking companies and brokers for in-land transport of containers and less than container load shipments. Quoting and selling freight rates for shipments to suppliers. Facilitating and coordinating the movement of containers and less than container load shipments domestically and internationally. Obtaining and maintaining hazardous certification for work on shipments involving most hazardous classes, both containerized and non-containerized, for export.

Saturday Supervisor January 2015 - December 2015

Hoffheimer Library - Virginia Wesleyan College, Norfolk, VA

Maintaining the circulation desk and facility in the absence of full-time staff, assisting patrons, processing books for circulation, supervising other student workers to ensure efficiency, opening and closing the facility. Knowledge of The Library Corporation Software, knowledge of the Library of Congress Shelving System, Google Products and Microsoft Office.

Library Aide August 2012-December 2014

Hoffheimer Library - Virginia Wesleyan College, Norfolk, VA

Assisting patrons, processing books for circulation, working with library software (The Library Corporation), maintaining order of specific shelves, working with Google Products and Microsoft Office for purposes of communication and output measures. Knowledge of Library of Congress and the Library Corporation Software, and clerical training.

Education

2015 Bachelor of Arts - English

Virginia Wesleyan College, Norfolk, VA

Triple minor: Political Science, History, Women and Gender Studies

Graduated December 2015, Presidential Honors, 3.4 GPA

2012 High School Diploma

Booker T Washington High School, Norfolk, VA, Salutatorian

Curricula Vitae

●Model United Nations Conference: New York, NY: 2015. Represented the Islamic Republic of Iran in the Nuclear Non-Proliferation Treaty Review Conference.

●Presentation of Independent Research, “A River Coursing Through: Representations of Infanticide in British Fiction and News,” - Undergraduate Research Symposium, Division of Humanities. Virginia Wesleyan College, Norfolk, VA.

●Presentation of Junior Research, “Predator and Prey: Representations of The Bastardy Clauses in the 1834 Poor Law Amendment Act,” - Undergraduate Research Symposium, Division of Social Sciences. Virginia Wesleyan College, Norfolk, VA.

●Presentation, Phi Alpha Theta Conference, “Predator and Prey: Representations of The Bastardy Clauses in the 1834 Poor Law Amendment Act,” Hampton University, Hampton, Va.

●Presentation, English Senior Thesis Symposium, “Frighteningly Ill Prepared: Cold Mountain's Southern Belles”

Honors/Activities

President, Phi Sigma Sigma, Virginia Wesleyan College, Norfolk, VA - 2014, Phi Sigma Sigma, Leadership conference: January 2014. Bursar, Phi Sigma Sigma, Virginia Wesleyan College, 2013. Fundraising/Philanthropy Chair, 2013. Hoffheimer Library Research Award, Junior/Senior Division, 2015; Model United Nations Conference: New York, NY. Honorable Mention Delegation. Recruitment Committee, Phi Sigma Sigma, 2013-2014. Recruitment Counselor, Panhellenic Council 2015. Dean’s List: Spring 2013, Fall 2014, Spring 2015, Fall 2015; Phi Alpha Theta, History Honor Society; Sigma Tau Delta, English Honor Society - Vice President, May 2015- December 2015; Rho Lambda, Greek Leadership Recognition Society; Order of Omega, Greek Leadership Recognition Society; Presidential Honor Graduate.

References

●Amy Whisman, CH Powell Export Specialist 757-***-****

●Cheryle Goren, CH Powell Export Specialist 757-***-****

●Charity Bender, ZIM Intermodal Logistics Coordinator 779-***-****

●Sue Mayhew, ZIM Intermodal Logistics Coordinator 757-***-****

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