Gary L. Eshelman

610-***-****; adxne7@r.postjobfree.com

SUMMARY:

Experienced in performing in many network and IT environments as a Systems/Network Administration, maintaining hardware and software of MS Windows Server 2008 through 2019, Desktop MS 7 through 11. Experienced with VMware 5.5, Office 2013 thru O365 Suites, SQL 2014 thru 2019, PowerShell, Imaging OS using MECM, Intune with Autopilot, and Citrix. Administration of Symantec Enterprise Security Suite. Responsible for upgrades, CLI configuration changes to Cisco routers, switches, access points, and firewalls. Monitor infrastructure utilizing SolarWinds management tools. Proficient with L2+ support. I have 5 years of NOC experience. Resolved alerts to enterprise systems, networks and application software within SLAs, documenting incidents and asset management through ServiceNow. Proficient writing documentation for procedures. Possess excellent customer service skills.

WORK EXPERIENCE:

IT Solutions, Independent Contractor (4/06 to present)

I have spent many years as an independent contractor, working with various clients on multiple projects and in many different environments. Most projects were small and only a month or two, but as an independent contractor, I take what I can get and enjoy helping those clients.

Focus of most projects:

•Migrate Win 7 users to Win 10 Pro utilizing MECM for OS and Intune for MDM.

•Performed Office deployment projects with many clients looking to migrate to O365

•Performed Support for MS Windows, Windows Servers, ADDS, O365 and VMware.

•Performed upgrades to computers, network equipment, MDF-IDF cabling, including printers.

Contract projects as follows:

Indotronix, Johnson & Johnson Consumer, Lititz, PA (1/23 to 5/23)

EUC Systems Support Specialist

•Short term project team to migrate J&J network infrastructure to Kenvue infrastructure.

•Administered MS Server 2019, ADDS, SQL Server, Windows 10 & 11, and O365.

•Provide L2/L3 support for users and infrastructure during project testing and deployment.

•Imaged client PC, laptop, & tablet to Win 10 & 11 using MECM or O365 Autopilot

•Provided asset management and administration updates to CMDB in ServiceNow.

Soft Snippets Incorporated, PPL Electric Utilities, Allentown, PA (4/22 to 8/22)

EUC Systems Engineer

•Short term project team to migrate MECM Win10 users to Intune and Autopilot.

•Participated in a test group which thoroughly tested beta version of new O365 images.

•Provide L3 support for users and infrastructure during project testing and deployment.

•Imaged laptops toWin10 Enterprise using MECM or Autopilot, added GPO as needed.

•Administered MS Server 2016, AD, GPO, patch management, O365, and Windows 10.

Pyramid Consulting, Pfizer Pharmaceutical, Collegeville, PA (6/21 to 10/21)

EUC Support Specialist L2

•Administered MS Server 2016, ADDS, SQL Server, Windows 10 & 11, and O365.

•Imaged laptops toWin10 Enterprise using MECM and Autopilot.

•Provide L2 administrative support network infrastructure both on site and remote assets

•Applied changes to 365 Administration Center for new users and Autopilot.

Stefanini IT Solutions, Case New Holland International, New Holland, PA (1/21 to 3/21)

EUC Systems Support Consultant L2+

•Imaged laptops to Win10, migrating user data, configured Email, VPN, and MS O365.

•Monitored network infrastructure, updated switches, Symantec End Point Manager.

•Administered MS Server 2016, ADDS, SQL Server, Windows 10 & 11, and O365.

•Develop, implement, and refine software asset management policies, processes and procedures.

•Contribute to software process improvements and automation.

ABBTECH Professional Resources, Multiple Sites, PA (7/20 to 10/20)

Lead Analyst L2+, Windows 10 EUC, Imaging and Refresh

•Imaged laptops to Win10 using MECM, migrated user profiles using TransWiz, and MS 365.

•Implemented an automated system to push OS packages to EUC on scheduled internals.

•Utilized both PXE and Multicast image deployment methods for EUC using MECM.

•Provide asset management by coordinating new and returning equipment

Insight Global, Envigo Pharmaceutical, Denver, PA (4/20 to 5/20)

EUC Lead Systems Engineer, Windows 10 Refresh Project

Project involved upgrades and imaging to Win10 EUC using SCCM to new Domain.

•Provide services for Windows 10, MS 2016 & 365, MS Server 2012, and VMware.

•Enterprise rollout of workstations, printers and asset tagging for migration project

•Re-imaged computer assets using SCCM/MDT provisioned for both UEFI and Legacy boot.

•Create images and packages for EU scheduled deployment via Acronis and MS SCCM.

Ace Technologies Inc, PA State Education Association, Harrisburg, PA (1/20 to 3/20)

Windows Consultant L2, Windows 10 EUC Refresh Project

•Imaged Win10 EUCs, 2016 Servers, MS Office 2016 & 365, Xen Desktop.

•Used PowerShell to elevate user permissions needed for Windows Deployment Services

•Experience in Student Information Systems ensuring State and Federal Compliances

•Configure and test Win 10, Server 2016 including updates, hardware and networking.

Softworld Staffing Solutions, Santander Bank, Reading, PA (1/17 to 3/17)

Systems Analyst L2

•Image laptops to Win 10 with McAfee ePO securities for distribution by SCCM 2012.

•Created and triaged tickets to various team members, managed asset approval requests, and ticket resolutions

•Provide administrative services for MS Windows 7 & 10 Pro, MS Server 2008 & 2012, VMware, Xen Desktop, MS Office 365, ADDS, SQL 2014, and SCCM 2012.

MasTech Staffing, Lancaster General Hospital, Lancaster, PA (6/16 to 8/16)

EUC Systems Support L2

•Performed upgrades to desktop clients from Win7 to Win10 through SCCM 2012R2.

•Provide L2 support for MS Server 2012 and 2016, ADDS, Exchange 2013, and ENS.

•Administratively updated and tracked asset issuance and recovery via the client’s inventory management system

•Monitor infrastructure for application and network errors resolving alerts within SLAs.

•Support services to EPIC, MS Office 2016 and 365 Professional, plus 3rd party apps.

•Assigned EPIC projects to implement, test, and approve 3rd party add-on modules.

Smart Source Technical Staffing Solutions, Hilton Hotels, PA (5/15 to 1/17)

Windows EUC L2 (PT as needed)

•Provide Desktop and Server hardware, software installations and support to sites in PA.

•Installation and configuration of network switches, routers, wireless APs, and printers.

•Provide administrative services and troubleshooting for Macintosh, MS Windows 7, MS Server 2012, ADDS, VMware 5.5, SQL 2014, and Office O365 and 2016

•Monitored and tracked assets within the asset management system

•Provide security and anti-virus updates through Norton Enterprise Security Suite.

Network Analyst, XO Communications, Reading, PA (5/15 to 6/15)

•Short 6 week contract to provide asset inventory at National Distribution site in PA.

Spherion Staffing, Worked in a warehouse environment until IT position is established, PA 10/15 to 5/16)

Pyramid Consulting Incorporated, Catholic Health Systems, Exton, PA (4/14 to 9/14)

Windows / Network Administrator, Systems Support L2

•Performed Desktop Support, Infrastructure management, System maintenance to mission critical hospital systems, MS Office 2013, and Citrix applications.

•Provide Admin services for MS Windows Server 2003/2008R2, DNS, ADDS, Win7 Pro, Macintosh, SQL 2014, VMWare, Veritas NetBackup and off-site disaster recovery.

•Generate MS System Center Configuration Manager reports for PC system utilization

•Installed, upgraded, Windows XP clients to Windows 7, utilizing MS SCCM 2012.

End of Contract projects. Employment roles are as follows:

Employment Positions:

Sovereign Bank, Windows Network Admin., NOC, Reading, PA (9/01 to 9/06)

•Performed installation, configuration changes to Cisco routers, switches, wireless Aps.

•Monitored the data/voice LAN/WAN utilizing SolarWinds to ensure maximized network uptime.

•Installation of VMware, configuration of vSphere server, created VMs, configuring vSphere client and web client on EUCs.

•Received calls from sites and opened tickets to address infrastructure issue within SLAs.

•Performed administrative services and Clustering for MS Windows 2003 servers.

Reading Eagle Company, Reading, PA

Assistant Manager, Internet Services, (9/98 to 9/01)

Telecommunications Supervisor, IT Department, (6/90 to 9/98)

•Designed a state of the art Internet Services Department. Specified new NT servers and Cisco network equipment. Apps. and equipment configured and joined to LAN/WAN.

•Migrated users off midrange computers onto MS Application and File Servers, and MS desktops.

•Administered infrastructure securities to clients through Norton Enterprise Security Suite.

•Installed and configured Clustering on MS Windows NT 4.0/2000 Servers, and services.

•Provide Admin services for MS Windows Server DNS, WINS, ADDS, IIS, Exchange, SQL, Win 98 and NT Workstation, and Macintosh computers.

•Performed monitoring and installations, upgrades, to Cisco routers and switches.

•Supported all company internet, remote access, VPN, and Exchange e-mail users.

EDUCATION, CERTIFICATIONS and TRAINING:

Degree

Area of Study

School/College/University

Location

Degree awarded? (Yes/No)

GPA

AS

1987

Specialized Electronics Technology

Lincoln Technical Institute

Allentown, PA

Yes

3.5

Cisco, CCNA electives completed:

Interconnecting Cisco Network Devices 2.1

Microsoft, MCSE/MCTS electives completed:

Configuring, Managing, and Maintaining MS Windows Server 2008

Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure

Configuring and Troubleshooting Windows Server 2008 ADDS

Administering MS SharePoint Server 2010 Designer for clients

Configuring, and Managing MS System Center 2012 Configuration Manager

Configuring, Managing, and Troubleshooting MS Exchange Server 2010

Planning and Managing MS Windows 7 Desktop Deployments

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