Support Representative Billing Clerk

VICTORIA WEBB

*** ****** ****** ****: 706-***-****

Thomson, GA 30824 Cell: 706-***-****

*********@*****.***

OBJECTIVE

To obtain a position where I can utilize my office management and accounting skills.

EDUCATION

Strayer University Augusta, GA

Bachelor of Science, Accounting Degree December 2016

Augusta State University Augusta, GA

Bachelor of Science of Education, Middle Grades Math and Social Studies May 2013

SKILLS

●Proficient in Microsoft Word, Excel, Access, PowerPoint

●BANNER

●10-key

●PeopleSoft

●WebNow

●Accounts Payable

●Purchasing

RELATED EXPERIENCE

T-Mobile USA Inc. Augusta,GA

Account Expert

October 2017-Current

●Efficiently use one-of-a-kind Customer Care apps

●Quickly resolve common and unique customer needs

● Deep knowledge of OS’s and T-Mobile products

●Provide one stop resolution to complex customer issues.

Advanced Disposal Services Grovetown, GA

Office Manager/AP/Billing Clerk April 2012- July 2017

●Accounts Payable/Billing Clerk-District

•.Process all payables for 3 offices.

•.Accurately code, key and receive all invoices for 3 offices

•.Reconciled landfill invoices to ensure proper credits and payments are made

•.Key into the PeopleSoft and WebNow systems

•.Assists with payroll

•.Submitted detailed revenue reports on various forms of services provided by the organization

•.Issued credits and adjustments on customer invoices

•.Various other Office Manager duties as assigned to include, human resource/benefit assistance

•.Complete billing for all customers for 3 offices.

•.Extensive date entry

•.Assist in month end close/close each period for 3 locations

•.Respond to all vendor inquiries

•.Audit and process all credit card transaction

•.Other duties as assigned

U.S. Dept. of Commerce, Census Division Augusta, GA

Office Operational Supervisor/Administrative December 2009 – September 2010

●Assisted in the management of payroll and personnel functions for approximately 1500-2000 employees.

●Administered the selection and hiring process for the Local Census Office.

●Supervised and trained clerks on the routine tasks required in the collection, control, review, and reporting of personnel and payroll data.

●Prepared and monitored daily work assignments for 15-20 employees.

●Maintained the flow and quality of completed work by monitoring work status and daily performance, and making adjustments to expedite the production when necessary.

●Collaborated with the assistant manager for administration to select qualified individuals for each administration clerk position.

Advanced Disposal Services Grovetown, GA

Support Sales/Operations/Billing Clerk August 2005-April 2009

●Supported the Sales and Operations departments

•.Negotiated the sale of roll-off, front load and residential waste collection services.

•.Accurately entered and adjusted information entered into the TRUX waste system in a timely manner

•.Reconciled landfill invoices to ensure proper credits and payments are made

•.Assisted with routing and dispatching drivers to appropriate locations

•.Assisted with payroll

•.Submitted detailed revenue reports on the various forms of services provided by the organization

•.Issued credits and adjustments on customer invoicesBellSouth Telecommunications Augusta, GA

Sales/Support Representative March 2004-August 2005

●Consulted with customers both external and internal to sale a variety of telecommunications devices

●Prepared service order request from customer

●Entered orders via online system for installation, removal, or changes in telephone services

●Handled incoming daily paperwork such as notification of payments, referrals for delinquent accounts or billing reasons, filing service orders, etc. Read, interpreted and implemented on-line information

●Updated policies, procedure, and operating standards.

●Managed intra-company calls and requests from other departments.

●Recorded data, notations, and/or completes forms via on-line system while communicating with customers by telephone.

●Documented appropriate details of service order requests on customer records via on-line system and prepared forms to assure that all customer's request are handled to meet customer commitments.

Contact this candidate