Claims Adjuster Call Center

Andrae Howard Chandler

Irving, TX ***** ***********@*****.***

Cell: 251-***-****

LICENSES: Alabama(Home state) notary(expired licenses will be updated upon request), Arkansas(exp), Delaware(exp), Florida, Georgia(exp), Indiana, Kentucky(exp), Louisiana(exp), Michigan, Minnesota, Mississippi, Montana(exp), Nevada(exp), North Carolina(exp), South Carolina(exp), Oklahoma(exp), Oregon(exp), Texas(renew pending),Utah, and PassPort

CERTIFICATIONS: StateFarm Auto, StateFarm Fire, TWIA Desk, USAA and Tower Hill, LA Citizens, FL Citizens, Federated National(Field/Desk), California Earthquake, Auto Nextgen, CCC pathways, ALLSTATE Property, American Family auto, Fast Trac, Progressive: X015125, Workmen’s comp jurisdiction and regulation experience decade paralegal very knowledgeable of Alabama, Mississippi, and Florida adjusting practices

Estimating Software: Symbility, Xactimate w/address, Audatex

EMPLOYMENT HISTORY:

Home and Property Claim Owner/Virtual/Hurricane IAN/Non-Standard-contractor 10/1/2022-12/5/2022

•Claim ownership, first point of contact with policy holders.

•Setting Field inspections

•Reviewing estimates with policy holders X1 and contractors

•Claim Investigation on coverage applying.

•Issuing Payments

•Issuing Denial Letters

Auto Liability Adjuster/Custard/Non-Standard- contractor-10/2021-12/2021

•Establishing Liability between parties

•Reviewing Coverages

•Communication with other insurance companies

•Setting Repair Shop inspections

•Issuing payments

•Claim ownership/Claim Closures

Auto Liability Adjuster/EA Renfroe/ contractor -03/2021-10/2021

•Establishing Liability between parties

•Reviewing Coverages

•Setting Repair shop inspections

•Reviewing Estimates for Repairable or probable total loss

•Issuing payments

Independent Virtual Property adjuster/ Fourseventy Claims/ Swift/ contractor- 07/2020-09/2020

•Claim ownership, first point of contact with policy holders.

•Setting Field inspections

•Reviewing estimates with policy holders X1 and contractors

•Claim Investigation on coverage applying.

•Issuing Payments

•Issuing Denial Letters

Auto Virtual Total Loss Specialist Canada Independent adjuster/ CRU /contractor - 01/ 2020-04/2020

•Claim Adjuster settling Total loss Auto Claims in Alberta, Canada

•Reviewing Estimates and actual cash value

•Issuing Payments

•Securing Titles, Salvage and Documents

Inside Total Loss/Initial Loss Reporting Auto Adjuster hybrid, Crawford & Co, contractor- 08/2018-03/2019

Irving, TX

•Investigate claim damages using internal and external resources. Speak with the insured and involved parties such as contractors.

•Calculated damage and claim values with Audatex.

•Addressed Rental coverages with all parties.

•Reviewed State Jurisdictional.

•Reviewed Salvage amounts.

•Negotiated Storage Cost with repair shops.

•Reviewed and issued payments for Titles of Totaled vehicles.

Inside Desk. Property Q/A Claims/ contractor- 05/2018-08/2018

Virtual

•Investigate claim damages using internal and external resources. Speak with the insured and involved parties such as contractors.

•Determine coverage approval/denial. Notify insured of coverage issues.

•Set reserve levels. Maintain accurate and current claim file documentation throughout the cycle of claim cases.

•Mass evacuation settlements, receipt reconciliation and food spoilage payments.

•Dwelling/structures settlements: including depreciation, GST(tax) and estimate review.

•Maintain communication with insured until final settlement payment is negotiated and paid/close.

•ALE/contents settlements: Set up field inspections with adjuster and contractors

Drive In inspector, EA Renfroe/ contractor (09/08/2017-09/23/2017)

•Writing estimates for policy holders in Florida affected by Hurricane Irma using Audatex

•Dealing direct with claimholders and Issuing payments onsite for StateFarm

•Answered any questions regarding policy and damages.

Total Loss Claims Adjuster, Crawford & Co./ contractor- 12/2016-07/2017

West Lafayette, IN

•Resolve a-Handle a high volume of claims in a virtual or centralized call center environment. Large volume of claims, calls and maintained claim handling policies and practices.

•Issue payments as per discretionary settlement authority limits.

•Ensure total loss and salvage documentation sent and received in accordance with policies and procedures.

ExternalClaimsTaskAssistant, EA Renfroe/ contractor- (Deployment dates 10/2016-11/2016)

•Ensure integrity of investigations by reviewing the file for accurate and relevant investigation

•material and data acquisition.

•Ensure that all compliance requirements for claims handling correspondence are met in a timely and professional manner.

•Resolve a large volume of claim calls and maintain best claim handling policies and practices. Issued payments as per discretionary settlement authority limits.

•Adjust reserves adequately on all new and existing claims

The Law Office of Stokes and Clinton Bookkeeper/Human Resources/Paralegal(08/2006-07/2015)

•Financial Transactions

•Subrogation work on behalf of StateFarm

•Handling Client/Firm relations

•Bookkeeping

•Human resource duties

•Information Database Management

References Available Upon Request

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