Service Representative Data Entry
Resume:
DeVonne
Thomas
devobohannon@gmail
.com
McKinney, Texas 75070
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Insurance Verification
Payment processing
Clerical writing
Client service
Organizational skills
Manual processing
Mail sorting
EXPERIENCE
Data Entry Clerk
Universal Reporters/Regal Staffing - Prosper, TX
March 2023 to Present
• Data Entry
• Detail Oriented
• Receive incoming emails
• Print depositions and work sheets from court reporters
• Correct deposition
• Print correct/corrected depositions
• Print, postage
• Prepare outgoing shipping – USPS, UPS, FedEx
• Create and store electronic files
• Document imaging
• Office equipment • printer, scanner, shredder • YesLaw
Patient Assistance Specialist
Charlotte, North Carolina
AmerisourceBergen/Talentbridge/Remote position/ Oct 2022 to Mar 2023
• Responsible for providing well defined services to patients, providers and caregivers.
• Team members work interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries, and help coordinate access to therapies through the patient's healthcare provider.
• Determination for support programs (Copay, PAP, Medicaid, etc.)
• Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods.
• Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly. Benefits Verification Specialist
Charlotte, North Carolina
CareMetx/Talentbridge/ Dec 2021 to Feb 2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Entered data into spreadsheets, documents and databases with high accuracy rate. Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Customer Service Representative/Tracking Specialist McKinney, TX
My Jewelers Club/ May 2018 to May 2021
• Answer questions from new clients, inquiring people by phone and email.
• Process data entry of credit applications.
• Input shipment tracking information into each account.
• Track packages, process payments.
• Send email and letters regarding past due payments, declined payments, and renewal fees by email.
Medicare Customer Care Representative
Richardson, Texas
Equita Financial Services/ Jul 2015 to Mar 2017
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products. Assists low income members who are not presently receiving low income assistance with information regarding the application process for Medicaid, Medicare Savings Program, Part D Extra Help.
• Mail out dis-enrollment forms to members requesting dis-enrollment after determining if the member has an election period available.
• Assists members with questions concerning eligibility, claims, general coverage questions, PCP and address changes, and any questions or concerns about their health and prescription drug benefits.
EDUCATION AND TRAINING
Bachelor of Science: Psychology
Argosy University Jun 2015
Orange, CA
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