Service Representative Customer

Sumaiya Taj

Location: Fort worth *****

Email:***********@*****.***

Phone: 646-***-****

Professional Summary

Responsible and dependable Customer Service Representative with 5 years’ progressive experience with different companies across Texas. Highly skilled in responding to customers, managing their accounts, performing office support duties, providing information to the public, receiving payments and addressing customer complaints. Efficiently work independently as well as collaboratively.

Education:

Associate in Tarrant county college (2022-2025)

Professional Experience

Wal-Mart, Dallas, TX

Position: Customer Service supervisor

Responsibilities:

Smile, greet, and thank customers with a positive attitude.

Operate cash register and credit card machine to process customer payments.

Stand for long periods of time while checking out customers quickly and accurately.

Accepting exchange, making refund of money to customer and ensuring that balance of cash is maintained.

Be available to assist associates across the store as needed.

Also handles all requests made for money order.

Contribute to the customer service experience.

Handle issues of return exchange and refund.

Respond professionally to compliments and complaints from customers.

Maintain a balance cash drawer.

Responsible for processing forms, orders, applications and request made by customer.

Create customer database.

Offer training to newly hired customer service associates.

Make preparation for, and distribution of customer activity report.

Keep records of inquiries, questions, comments, suggestions and complaints.

Responsible for processing verification of customers and setting up their accounts.

Clinical Medical Assistant, Collin County College, Plano, TX (2016-2017)

Skills:

Extremely personable and agreeable in nature

Great communication skills with customers and coworkers

Able to handle high-stress situations with upset customers

Ability to handle a multi-line telephone system

Capable of multitasking and remaining organized

Proven ability to enhance skills and move up in a company

Clinical and administrative expertise

Blood draws injections and dressings

Exceptional verbal and written communication skills

BLS certified

Maintain patient files

Equipment and supply maintenance

Time management

Company: TD Bank – Barre, VT (January 2016 to July 2016)

Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.

Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs).

Process 25+ customer transactions per hour with extreme attention to detail.

Adheres to safe deposit box procedures/ operations and guidelines.

Assisted the Supervisor with audits and daily balancing of the vault which exceeded $50,000.

Assisted with the training of 2 new tellers ensuring that they received a comprehensive education on proper banking policies.

Worked efficiently to minimize customer wait times.

Greeted customers upon entry to the bank.

Terminal 8 Food Court, JFK Airport, Jamaica, NY March 2015 to August 2015

Position: Customer Service

Responsibilities:

Process and fill customer food orders, and prepare specialty dishes quickly and accurately.

Operate cash register and credit card machine to process customer payments.

Answer customer questions about food ingredients, freshness, and availability.

Clean and straighten counters and tables at end of shift.

Tax and Accounting Service, Jamaica, NY December 2015 to February 2016

Position: Office Assistant

Responsibilities:

Answer to customer questions about tax issues.

Respond to customer inquiries about their tax problems.

Organize tax works for tax professionals.

Prepare, organize and handle all tax documents, reports and statements.

Establish and maintain good relationships with customers.

Ensure compliance with company rules, policies and regulations.

Ensure compliance with tax professional standards and ethics in tax assistant functions.

Manage and update the tax database.

Perform several clerical and secretarial duties such as type, print or copy documents and reports, answer telephone, make appointments and receive and send e-mails.

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