Administrative Assistant Call Center
Resume:
Katie VanderMolen
Grand Rapids, MI *****
adxn9v@r.postjobfree.com
Work Experience
Administrative Assistant
Eagle Point Property Management - Grand Rapids, MI October 2022 to Present
• Charges rent using Yardi/ledgers and applies late fees when required.
• Prepares deposit slips and makes deposits.
• Enters rent payment into accounting system.
• Processes and mails 7 Day Notice To Quit when necessary.
• Prepares documents required for court proceedings.
• Maintains waiting list of potential applicants.
• Processes applications including all documentation necessary to ensure resident qualification.
• Coordinates recertification of renters for all properties.
• Receives, assigns, and tracks work orders.
• Performs routine filing and correspondence.
• Assists in providing coverage of phones and customer window.
• Prints period summary for management and tenant, accessing charges and late fees as required. Shift Leader
Walgreens - Grand Rapids, MI
September 2017 to March 2022
-Keyholder for the store
-Balancing registers and safe.
-Receive various vendors
-Manage 10 to 12 employees at one time.
-Help out pharmacy with checking patients out or fill prescriptions. Commercial Billing
Farmers Insurance - Caledonia, MI
February 2012 to September 2017
-Communicate with agents regarding billing issues
-Prepares spreadsheets for managers on specific clients
-Call Center(answered over 100 calls a day)
-Resolve any billing errors
-Work on special projects given by management
Retention Rep
Charter Communications - Walker, MI
July 2010 to January 2012
-Responds to inbound disconnect calls promptly and proficiently.
-Provides high level customer service in a courteous manner,.
-Retains products and services for existing customers.
-Answers questions pertaining to billing disputes and service complaints of voluntary disconnects.
-Process orders for new service, reschedules, and saved accounts. Education
Diploma
Innovations Academy Wyoming - Wyoming, MI
2005 to 2009
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