Devena Crofford

Tulsa, OK. *****

adxn7p@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Airco Heating & Air ( Hometown Services)

Customer Service Representative (4/2023-present)

Receiving inbound calls from existing and potential customers for plumbing, hvac and electrical issues. Creating account profiles, scheduling appointments and follow up calls. Sending invoices taking payments, internal/external transfers.

Broad-Path (Express Home Delivery Pharmacy) Tulsa, OK

Remote Patient Care Advocate (8/2022-1/2023)

Advocating for patients to receive their RX on time, contacting providers, creating prior authorizations, refilling, and renewing RX, deciding eligibility for coverage, updating patient profiles.

Nationwide Credit Tulsa, Ok.

Customer Service Specialist (05/2021 - 4/2022)

Supplying customer service for Rhode Island gas and electric utility customers. Answering inbound calls, setting payment arrangements, promising to pay, verify and review accounts, updating customer accounts, preparing work service orders.

FMS Inc. Tulsa, Ok.

Customer Service Specialist (3/2020 - 2/2021)

Answering inbound calls, placing, and tracking orders, contacting shipping partners, aiding with products, finding replacement parts.

PLS Check Cashing Tulsa, Ok.

Customer Service Rep. (12/2019 - 2/2020)

Providing customer service with check cashing, money orders, wire transfers through western union, bill pay with different services, and other financial services, including superior customer service.

Excel Private Services Tulsa, Ok.

Personal Care Assistant (02/2018-06/2018)

A personal aide for individuals with disabilities to aid with household chores, personal grooming, errands, schedule reminders, meal preparation, and updating case managers of any changes or causes for concern about safety and well-being.

Insight Global (HP) Tulsa, Ok

Media Team Lead (01/2016– 10/2016)

Team lead over the Media Department supplied support for storage media, hands & eyes support of IT equipment hosted from the data center, and software management for tracking of media. The types of media are CDs, DVDs, Platters, Magnetic Media, Hard Drives, USB attached storage devices, and other data storage material stored within the data center.

Assist Wireless Tulsa, Ok.

Field Associate (07/2015-12/2015)

Going into the field setting up the tent and qualifying new customers for the government lifeline aid cell phone program, meeting quotas, supplying quality customer service.

AppleOne (HireRight) Tulsa, Ok.

Customer Care Specialist (04/2014 -07/2015)

Helping candidates understand responsibilities, potential employers as well as site testing responsibilities. Caring for clients retrieving test results from labs, clinics, and MRO on employees and potential employees via phone, email, fax, and live online chats.

Stay-at-home parent (01/2014 - 05/2014)

Washing, drying, folding ironing laundry, preparing menus for meals, setting appointments, creating schedules, and budgeting. All aspects of running a home.

Arby’s / U.S. Beef Corp. Tulsa, Ok.

General Manager (12/2007 - 01/2014)

Responsible for a Million-dollar travel location handling daily, weekly & monthly reports, cash handling, daily, mid-month, and end of month inventory counts, all aspects of staffing (recruiting, hiring, training), disciplinary actions when necessary, product knowledge (promotional and everyday menus), producing truck orders, maintaining gross profit numbers, maintaining labor and providing top customer service.

Gas N Save. Tulsa, Ok.

First Opener (04/2004 - 12/2007)

Opening and end of shift inventory counts, reviewing closing paperwork and fixing any discrepancies, preparing breakfast hot box, check-in any vendors, running the Ruby POS system, and supplying top customer service.

NCO Financial Exchange Center, Tulsa, Ok.

Debt Collector (10/2002 - 05/2003)

Call center setting, with debt collection skills (consumer protection law knowledge) set and obtaining payments from debtors. Data entry and skip tracing.

AVIS Rent a Car, Tulsa, ok.

Reservation Specialist (10/2001 - 10/2002)

Taking inbound calls from customers creating, changing, and editing rental reservations, creating client profiles to supply any discounts that may be available, transferring customers to the correct department. Troubleshooting any problems that arrive at the time of checkout satisfying customers by supplying top customer service.

Air Purification and Cleaning System Hutchinson, KS.

Marketing Manager (09/1997 - 10/2001)

Obtaining and qualifying new leads, setting demonstrations, assigning demos to associates, keeping customer status, placing customer satisfaction calls, and product replacement orders.

EDUCATION

Hutchinson Community College, Hutchinson, KS

Paralegal Studies (1999 - 2001)

Great Bend Sr. High School, Great Bend, KS

General Studies (1993 - 1997)

SKILLS

Certified Food Safe manager, Inventory counts, staffing (recruiting, hiring, training), cash deposits.

Training classes attended: Labor Law, Basic Supervision, Financial Planning, SLI and SLII Leadership, SERV safe.

Twenty-plus years of Customer Service, Inbound/Outbound calls, 40 wpm, proficient computer skills in Microsoft Office, Excel, Skype, SharePoint, and Microsoft Word. I also work well under pressure and handle crises completely, motivated, and self-directed with excellent supervisory skills.

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