NAME: NOELA KAVIRA

PHONE: 859-***-****.

Email: adxn75@r.postjobfree.com

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Specialist-Commonwealth CBS LHC Group – September 2022 to Date

Call on physicians, hospitals and clinics in case our members are hospitalized to do a follow-up.

Build relationships with our clients and their families to strengthen our commitment to provide the best care.

Gather and organize account-related information and provide input on key customer’s and concerns about care givers

Do Home visits prior to new Clients to get a proper understanding of their living situation to ensure safety of our Care givers.

Call insurance companies to verify Benefits and Eligibility Interacted with hospital staff, patients and families to demonstrate good customer service techniques.

Housekeeper -Group Compass, 12/2021

Practiced established infection control methods to reduce risks to patients, families and medical staff.

Verified cleanliness and organization of storage areas and carts.

Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards

Customer Service Representative -Amazon 03/2017-06/2019

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Answered product and service questions, suggesting other offerings to attract potential customers.

Delivered prompt service to prioritize customer needs.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Skills.

Coding and medical Billing

Multi-tasking and problem solving

Microsoft Word, Excel, Teams,

Customer Account Management

Knowledge of HIPPA Laws Knowledge about.

Education Background.

Associate Ultimate Medical Academy, Sullivan University 09/2022- To Date

Degree; Associate in Medical Assistance

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