Service Representative Administrative Assistant

Tonya Rambert, Administrative Assistant

Brooklyn, New York 11208 ********@*****.*** 347-***-****

SUMMARY

Administrative Assistant highly motivated, focused, and dependable professional with approximately ten years of Administrative experience. Including billing and coding, schedule appointments, maintain calendars, manage accounts and bookkeeping. Tenacious leader: eager to seek a professional Administrative position which utilizes my skillset to lead and positively impact a progressive professional environment.

EDUCATION AND CREDENTIALS

Business Administration (1986)

New York Technical College of Expanding Options – Brooklyn, New York

PROFESSIONAL HIGHLIGHTS

NYC Housing Authority, Long Island, NY 2019 – Present

Customer Service Representative

Independently receive and review complaints. Also creates service requests as needed. Cultivate strong rapport with co-workers and customers to assist with their needs. Make appropriate decisions to coordinate requisite determinations after verifying background eligibility. Record and maintain accurate records utilizing organizational standards and procedures. Utilize computer databases to research data to respond to inquiries in a professional manner. Observe and uphold all regulatory compliance guidelines established by the agency and the NYS housing authority.

Completed comprehensive training in the areas of HUD, Section 8 regulations, corporate compliance and ethics, effective communication, typing and Microsoft proficient, sexual harassment mandated training, financial determinants of housing, and bookkeeping.

NYS Motor vehicle, New York, NY 2010 – 2019

Customer Service Representative

Assisted customers in obtaining a driving permit, driver license, state ID card, motor vehicle title and/or registration. Ensured customers were supported at service counter as the processing of transactions, collecting fees, balancing money and prepare the daily credit card settlement reports. Performed and operated the DMV’s computer system, testing equipment, and digital camera & printers.

Durham Regional Hospital (ER), Durham, NC 2005- 2010

Administrative Assistant

Fostered an environment of independence, compassion and respect to maintain the dignity and worth of each patient. Assisted with maintaining records, including third party pay or reimbursement through Medicare, Medicaid, managed care and commercial insurance. Used computerized appointment scheduling system EPIC and Electronic medical record

EMR system. Maintained full HIPAA compliance to protect the safety of clients served.

Played a pivotal role in aiding each client to achieve their established care and recovery goals.

COMMUNITY INVOLVEMENT

Women’s Homeless Shelter; Volunteer

Contact this candidate