Customer Service Veterinary Receptionist
Resume:
Patti James
Dependability is my middle name!
Tempe, AZ 85288
**********@*****.***
If I made you laugh or smile today, then my day is fulfilled and I'm happy! My loyalty is unmatchable and so is my dependability.
Authorized to work in the US for any employer
Work Experience
Veterinary Receptionist
Tempe Lake Veterinary Clinic and Pet Resort - Tempe, AZ June 2021 to Present
I currently answer phones, make appointments, answer emails, and texts, make boarding and grooming reservations through Avimark and interact with customers in a friendly manner. Dog grooming supervisor
Country Kennels - Murrieta, CA
June 2006 to April 2021
Ran and overseen the grooming salon, made orders for shampoos and products, assigned grooms to the groomers and bathers, bathed and groomed dogs, general customer service and computer operation, and running POS system. I answered phones and also made grooming and boarding appointments. At times, I was also asked to help feed and exercise pets. I also did Kennel tech work for close to a year here.
• Managed day to day operations and maintenance.
• Picked up and dropped off elderly and handicapped clients dogs for grooming.
• Assisted with cleaning and bandaging of wounds and scrapes. Cashier/Customer Service
Ross Dress For Less - Menifee, CA
April 2006 to June 2006
Cashier and stock, also unloaded trucks and organized pallets into department areas Cashier
B.P. John wood recycling - Corona, CA
November 1998 to April 1999
Took cash for loads of trees and shrubbery to be recycled. Cashier
Arco AM-PM - Moreno Valley, CA
January 1997 to June 1998
Cashier, food preparation, and customer service
Housekeeper/Laundry
Motel 6 - Riverside, CA
February 1995 to December 1996
Cleaned motel rooms, gathered dirty laundry, washed and folded said laundry, restocked laundry shelves. Occasionally filled in for night keeper checking in guests. Education
High school diploma or GED
Pcjted - Desert View High School - Banning, CA
September 1987 to June 1992
Some college
Skills
• Pet Grooming
• Pet Care
• Front Desk
• Laundry
• Kennel Experience
• Dog Handling
• Animal Care
• Animal Handling
• Commercial Cleaning
• Leadership
• Hotel experience
• Cash Handling
• POS
• Animal Restraint
• Management
• Cashiering
• Experience with children
• Data Entry
• Communication Skills
• Pet Sitting
• Medication Administration
• Food Preparation
• Multi-line phone systems
• Supervising experience
• Typing
• Filing
• Purchasing
• Order entry
• Driving
• Customer service
• Medical terminology
• Veterinary experience
• Office experience
• Guest services
• Medical Records
• Clerical Experience
Certifications and Licenses
GED
Present
Assessments
Dog & cat groomer — Highly Proficient
May 2021
Dog and cat grooming in a salon setting
Full results: Highly Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer service fit — Proficient
April 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
May 2021
Level of motivation and discipline applied toward work Full results: Proficient
Administrative support professional fit — Proficient May 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Administrative assistant/receptionist — Completed
October 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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