Customer Service Associate

JORDAN M SMITH

adxn43@r.postjobfree.com 812-***-**** 403 S Gladstone Ave, Apt B308 Columbus, IN 47201 Organized and motivated employee eager to apply time management and organizational skills in various environments. Outstanding work ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills while facilitating company growth.

Customer Service

Teamwork/Collaboration

Effective Multitasking

Supply Chain Operations

OSHA Compliance

Work Order Interpretation

Hand Tools/Measuring Devices

Forklift Operation

Active Listening

Friendly/Positive Attitude

Working Independently

Delivery/Pickup

Logistics/Transportation

GPS Systems

Attention to Detail

Relationship Building/Rapport

Reliable/Trustworthy

Decision Making

Food Courier Self Employed Services - Columbus, IN 03/2020 - Current Picked up meals from local restaurants and dropped off at residential and business customer locations.

Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.

Navigated local streets and highways with ease using GPS system. Analyzed customer address to determine best route for timely delivery. Maintained positive relationships with customers to promote further business opportunities. Promoted positive customer service by delivering on-time shipments and fully resolving issues. Delivered fresh food to customers across local area. Server Upland Brewing Company - Columbus, IN 03/2017 - 03/2020 Greeted customers, answered questions, recommended specials, and offered suggestions to increase profits.

Displayed enthusiasm and knowledge about restaurant's menu and products. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Addressed complaints to kitchen staff and served replacement items. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Provided exceptional service to high volume of daily customers. Summary

Skills

Experience

Cook The Garage Pub and Grill - Columbus, IN 03/2013 - 03/2017 Followed established procedures and requirements for safe food handling, storage and service. Used standardized recipes and other instructions to prepare food. Operated grills, fryers and broilers to cook items to quality guidelines. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Retained consistent quality and high accuracy when preparing identical dishes every day. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Press Operator Capco LLC - Columbus, IN 10/2012 - 03/2013 Set up and operated progressive presses to produce materials to customer specifications. Followed work orders to select proper materials, make accurate cuts and complete precise finished products.

Kept machines running at peak efficiency to meet demanding production targets. Examined completed pieces to check for defects and sorted items according to identified flaws. Measured completed workpieces to verify conformance to specifications with micrometers, gauges, calipers and templates.

Operated cranes, hi-los and other equipment safely to move materials around work areas. Adhered to company and OSHA safety procedures to protect team members, products and equipment.

McDowell Education Center Columbus, IN 03/2023 Certified Logistics Technician: Logistics and Materials Management Final Grade: 74%

Top Ranked: 25%

McDowell Education Center Columbus, IN 02/2023 Certified Logistics Associate: Logistics and Materials Management Completed Logistics Associate Course

Additional Coursework: Logistics Technician Course Final Grade: 72%

Montgomery Insurance School Noblesville, IN 06/2016 Certificate in Property and Casualty Insurance: Automobile and Home Insurance Completed coursework in Property and Casualty Insurance Passed state exam for the Indiana Department of Insurance with a score of 76% [Note: 50% of students do not pass the state exam on their first attempt] Top Ranked: 10%

Baptized as one of Jehovah's Witnesses July 8, 2017 - www.jw.org Education and Training

Organizational Activities

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