Kevin Fonteno

**** ********** ***** ***** ************ VA 23235 (C) 804-***-****

adxn3i@r.postjobfree.com

Objective: To secure a position in a progressive organization with opportunities for growth, where I can utilize my computer and supervisory skills.

Summary:

Excellent customer service and problem solving skills.

Strong communication skills.

Team player.

Computer Skills

Software: Microsoft licensing Active Directory, Azure, Auvik, ITGlue, Power BI, Teamviewer, Ninja, Solorwinds, Salesforce, Autotask, Service Now, SharePoint, MFA, One Drive, Allscripts, Mychart, OS/MVS/JES2, OS/VIS, OS/2, RPG, ROSCOE, Windows 8-11, 2000 Windows XP, Windows Vista, Windows 7 NT 4.0, Server 2000-2003,Office Suites, TelAthena, MS Portal, DOS, Lotus Notes, UNIX-Procomm, and JAWS.

Hardware: IBM 3090, 3081, 3350, AS/400 and 3380 Disk Drives, ST 4672, 3590, 3490, DLT 7000 Tape Drives, HP Proliant servers, 4248 Impact Printers,3800 Xerox 128Docutech X700 Laser Printers and Predictive Dialers.

Experience

Sycom Technologies\Intervision September 2016 - May 2023

IT Warehouse Supervisor

Overseeing, coordinating and monitoring daily activity in a warehouse. Maintain accurate records of warehouse inventory. Imaging PC's, Camera and Audiovisual setups. Promoting a safe working environment and maintaining equipment. Receiving and shipment of goods, documents, stock. Supervision of warehouse personnel.

NOC/TAC\PC Support Engineer

Troubleshooting on Microsoft Servers, Windows Desktop OS various versions. Peripheral/driver configuration and administration. Patching/updating/imaging of supported Windows OS in unmanaged environments. Clearly communicate technical concepts to non-technical people. Common client software administration such as Adobe, Office, Outlook. Virus and Malware removal. LAN and WLAN connectivity issues to include VPN connectivity. Remote access clients including Terminal Services, Citrix, Putty, RDP, WebEx, LogMeIn. Mobile Device synchronization and administration. Active Directory User, group administration. Prioritizes and implements approved system modifications, programs and other such requests of medium to high complexity. Conducted client business reviews.

Vaco\Bon Secours October 2015 - August 2016

Help Desk Analyst

Resolved Software and Hardware issues on phone for end users using remote tools. Setups for new Symantec security software on I-phones, android phones and peripherals devices. Created tickets for all customer inquiries using helpdesk ticketing system. Active directory administration. Responsible for imaging PC’s.

Apex Systems\UPS Freight December 2013 - December 2014

Help Desk Specialist

Support over 10 in-house applications; including Citrix Based production system. Active directory administration. Monitored all terminal and diagnostic devices. Resolve Software and Hardware issues for end users. Install Microsoft products on PC’s and Laptops. Work in a team environment.

Child Fund International June 2000– September 2013

Desktop Support/Operations Supervisor

Responsible for on-site stabilization of Oracle based Enterprise production system. Responsible for operations procedures and protocol. Training associates on operations procedures and desktop support. Wrote employee evaluations and proposals. Prepared technical documentation. Trained staff on Office products and proprietary software. Liaison between operations development team. Performing Help-Desk support for end users. Resolved Software and Hardware issued on phone for end users. Setups for new desktops and laptops. Creating and maintaining Encryption Keys. Responsible for on-site stabilization of Web based processing system. Lead on Cloud Based replacement production system. Used and Supported Customized applications such as Tel Athena, Sponsor Care ES, Right Now, Itemage, ProComm, Jaws and ADP. Created excel spread sheets. Prepared power point presentation. Extensively used Microsoft Outlook (Outlook 2003 & Outlook 2010). Installed Microsoft products on PC’s and Laptops.

Desktop Support Specialist

Setups of new desktop and laptops. Worked in a team environment. Supported over 10 in-house applications; including Oracle Based production system. Troubleshoot issues related to Computer (Hardware & Software). Providing desktop support for over two hundred end users. Training associates on operations procedures and desktop support.

TEK SYSTEMS\Fort James August 1999 – March 2000

Computer Mainframe Operator

Responsible for maintaining IBM mainframe, tape drives, and printers. Monitored all terminal and diagnostic devices. Performed backups as required.

TIME-LIFE MAGAZINE January 1999 – July 1999

Customer Service Representative

Assisted customers with payment information, order placement, and “soft” telemarketing. Trained new employees on equipment. Maintained customer satisfaction.

CIRCUIT CITY STORES July 1994 – November 1998

Technical Operations Supervisor

Responsible for on-site stabilization of production system. Responsible for troubleshooting token ring problems on the network. Troubleshoot on-site hardware and software problems such as WIN 95 & NT, TCP/IP, Lotus Notes, TelAthena, etc. Liaison between Market Research Department, MIS Departments and vendors. Developed temporary associate and lead duties and responsibilities. Trained new hires.

Market Research Team Supervisor

Developed associate employment performance through quality assurance monitoring, progress reports, and conferences. Sustained positive associate moral through incentive programs. Conducted Loss Prevention and regular interviews with potential personnel.

References Available Upon Request

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