Customer Experience Agent
Resume:
Ma. Angelika Mae
Balansag
I'm self-motivated, creative and responsible enough in any task that would be given to me. A fast learner and is eager to accept new learnings that I can gain from your company. I am also aware of how to use different kinds of Microsoft Office Applications, Google Applications and some editing software such as Adobe Photoshop, Wondershare Filmora, and some other video and photo editor.
18 Teasdale Street
Ajax, Ontario L1Z 2A7
***************@*****.**
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EXPERIENCE
Alorica, Philippines— Customer Experience Agent
Aug 2022 - Feb 2023
Specialization: Outsourcing (Call Center / BPO)
Nature of work:
-Food Delivery App Customer Service (chat support) International Account
-Tracking orders and providing resolution for the consumer's concern with regards to their orders (Live Order/Completed Order)
-Performing Outbound Call if necessary
-Food Delivery App Customer (Rider/Driver) Service
(inbound/outbound call support) International Account
-Tracking orders and providing resolution for the rider's concern with regards to their orders (Live Order/Completed Order) Philippine Offshore Gaming Operators,
Philippines— Marketing Associate/Promoter
May 2021 - Sep 2021
Specialization: CSR/Advertising/Promotion
Nature of work:
-Promoting Offered Services of the platform
-Analyzing problems/feedback we encountered from the clients.
-Daily reporting.
SKILLS
•Oriented in
Microsoft Office
Application such as:
*Microsoft Office Word,
Excel and PowerPoint
•Capable of editing
pictures, files and
presentation using
different Microsoft
Windows Application
•Capable of using
Photoshop
•Digital Art
•Basic Photography
AWARDS
Academic Awardee -
2014-2015
Academic Awardee -
2015-2016
Academic Awardee -
2016-2017
Academic Excellence
Awardee - 2015-2016
W Bridges Manpower Corp, Philippines—
Encoder/TeamLeader
Sep 2019 - Sep 2020 & Jan 2021 - Mar 2021
Specialization: CSR/Advertising/Promotion/Organizing Nature of work:
-Briefing other/new members about our tasks
-Analyzing problems/feedback we encountered from the clients.
-Daily reporting at the end of the day.
-Gathering/securing teams Daily Time Record
-Handling weekly meeting of our team
EDUCATION
Tanque National High School, Philippines— High
School Diploma
2010 - 2014
Hercor College, Philippines— College Diploma
2015 - 2018
BS in Computer Science
Centennial College, Scarborough, Ontario— (currently enrolled)
2023 - 2024
Computer Systems Technician Networking Fast Track
CERTIFICATION
CAREGIVING NC II
REFERENCES
SALVACION ROCA
18 Teasdale St. Ajax, Ontario L1Z 2A7
Grandmother
BEBELYN CASIANO
309 E-7 Ajax, Ontario L1S 2J2
Auntie
Loblaws Distribution Ltd.
LANGUAGES
English and Tagalog
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