Ma. Angelika Mae

Balansag

I'm self-motivated, creative and responsible enough in any task that would be given to me. A fast learner and is eager to accept new learnings that I can gain from your company. I am also aware of how to use different kinds of Microsoft Office Applications, Google Applications and some editing software such as Adobe Photoshop, Wondershare Filmora, and some other video and photo editor.

18 Teasdale Street

Ajax, Ontario L1Z 2A7

647-***-****

adxn2y@r.postjobfree.com

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EXPERIENCE

Alorica, Philippines— Customer Experience Agent

Aug 2022 - Feb 2023

Specialization: Outsourcing (Call Center / BPO)

Nature of work:

-Food Delivery App Customer Service (chat support) International Account

-Tracking orders and providing resolution for the consumer's concern with regards to their orders (Live Order/Completed Order)

-Performing Outbound Call if necessary

-Food Delivery App Customer (Rider/Driver) Service

(inbound/outbound call support) International Account

-Tracking orders and providing resolution for the rider's concern with regards to their orders (Live Order/Completed Order) Philippine Offshore Gaming Operators,

Philippines— Marketing Associate/Promoter

May 2021 - Sep 2021

Specialization: CSR/Advertising/Promotion

Nature of work:

-Promoting Offered Services of the platform

-Analyzing problems/feedback we encountered from the clients.

-Daily reporting.

SKILLS

•Oriented in

Microsoft Office

Application such as:

*Microsoft Office Word,

Excel and PowerPoint

•Capable of editing

pictures, files and

presentation using

different Microsoft

Windows Application

•Capable of using

Photoshop

•Digital Art

•Basic Photography

AWARDS

Academic Awardee -

2014-2015

Academic Awardee -

2015-2016

Academic Awardee -

2016-2017

Academic Excellence

Awardee - 2015-2016

W Bridges Manpower Corp, Philippines—

Encoder/TeamLeader

Sep 2019 - Sep 2020 & Jan 2021 - Mar 2021

Specialization: CSR/Advertising/Promotion/Organizing Nature of work:

-Briefing other/new members about our tasks

-Analyzing problems/feedback we encountered from the clients.

-Daily reporting at the end of the day.

-Gathering/securing teams Daily Time Record

-Handling weekly meeting of our team

EDUCATION

Tanque National High School, Philippines— High

School Diploma

2010 - 2014

Hercor College, Philippines— College Diploma

2015 - 2018

BS in Computer Science

Centennial College, Scarborough, Ontario— (currently enrolled)

2023 - 2024

Computer Systems Technician Networking Fast Track

CERTIFICATION

CAREGIVING NC II

REFERENCES

SALVACION ROCA

18 Teasdale St. Ajax, Ontario L1Z 2A7

+1-647-***-****

Grandmother

BEBELYN CASIANO

309 E-7 Ajax, Ontario L1S 2J2

+1-905-***-****

Auntie

Loblaws Distribution Ltd.

LANGUAGES

English and Tagalog

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