Service Representative Customer
Resume:
Jerrold Scott
Akron, OH *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Huntington Bank - Akron, OH
April 2021 to December 2021
My postion with Huntington Bank was to provide over the phone customer service to asist customer with there bank needs. Which could consist of ordering new cards, closing cards, help them with there checking savings information, going over any disputes and i also worked with Huntingtons Installment loans which i would handle car payments and title work as well for customer that had a car loan through us Customer Service Representative
Advance America - Akron, OH
November 2018 to May 2020
Customer service:I provided the community with lower interest rate loans. Also sold products such as Net spend cards.We also document accounts and also take outbound/inbound calls. We also was dealing with cash at hand and debit cards as well as giving customers to pay there bills, send or receive money as well as doing proving money orders.
DBS financial (2014-2018)
Collections:I help people with low credit score keep there car payments on time for the life of there vehicle loan. I do sometimes have to deal with repossession but we try to keep and get customers back in there car. You deal with total loss claims also stolen cars,cars that are impounded would call to verify.We also have different programs for each situation to help the customer regarding there car loan. Taking incoming calls and making outbound calls
Taking payments over the phone via credit card or banking account Setting up payment arrangements
Computer skills
Customer service
4 years with company
3 time employer of the month
7 years experience
Collections Agent
Education
N/A in Criminal justice
University of Toledo - Toledo, OH
August 2004 to May 2006
Some college
High school diploma or GED
Awards
Employee of the month
June 2015
Dbs financial
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