Customer Service Technician
Resume:
Karl Durante
Laurel, MD *****
********@*****.***
Summary:
Experienced Senior Technician bringing 25+ years' experience in Telecom. Top-notch strengths in leadership, coaching and organizing field work. Focused on delivering high-quality work every time. Qualified Technician with many years of industry experience. Demonstrated success in streamlining processes and boosting efficiency by leveraging strong design and problem-solving abilities. Detail-oriented and conscientious about addressing aspects of development and production to create reliable products.
Skills:
Deviation Correction
Troubleshooting and Resolution
System Installations
Personal Tool Set
Diagnostic Skills
Safety Understanding
Troubleshooting and Diagnosis
Verbal and Written Communication
Customer Service
Preventative Maintenance
Experience:
July 1995 - Current
Galco Business Communications - Quakertown, PA
Senior Technician
Assessed equipment malfunctions using technical skills, troubleshooting abilities and diagnostic knowledge.
Performed maintenance according to predetermined schedule.
Recommended corrective and preventive actions to boost product reliability.
Fixed problems with parts, equipment and full systems.
Tested components, assemblies and systems to diagnose problems.
Contacted customers prior to date of scheduled installation to verify appointment.
Managed workflow and productivity of lower-level technicians to keep projects on task.
Troubleshot systems and equipment and ran tests to make effective recommendations.
Trained customers on proper operation, maintenance, and safety of newly installed equipment.
Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
Used bolts, rivets and screws to fasten parts.
Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
Updated logs and job reports for completed and pending service calls at shift end.
Education and Training:
June 1979
Norristown Area High School Norristown, PA
High School Diploma
Certifications:
I have many certifications.
Comdial, Vertical, ITT, Nortel and ESI, Reinvent VoIP and premise systems
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