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Customer Service Shift Supervisor

Location:
New Castle, DE
Posted:
June 10, 2023

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Resume:

Hello

I’M MEGAN JABS

* ******** ******* * **** *

New castle, 19729

302-***-****

adxmzx@r.postjobfree.com

Skills

● Coordinating Daily Operations

● Staff Supervision

● Work Planning and Prioritization

● Team Collaboration and Leadership

● Safety Procedures

● Problem-Solving

● Regulatory Compliance

Experience

March 2020 - PRESENT

CVS/Pharmacy, Bear, Delaware - Shift supervisor

● Trained, mentored and motivated employees to maximize team productivity

● Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance

● Motivated employees to share ideas and feedback

● Developed and oversaw strategies for improving operational efficiency and accuracy

● Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations

● Maintained workplace safety by involving employees in order to maximize engagement and team morale.

● Completed opening and closing duties to facilitate business operations.

● Monitored security and enforced loss prevention strategies during shifts.

● Complied with company safety procedures, policies and regulations to promote a safe working environment.

November 2019- March 2020

CVS/Pharmacy, Bear, Delaware - Cashier

● Assisted with purchases, locating items and signing up for rewards programs

● Assisted customers with account updates, new service additions and promotional offers

● Inspected items for damage and obtained replacements for customers

● Completed daily recovery tasks to keep areas clean and neat for maximum efficiency 2

● Scanned customer purchases, supporting transactions to streamline sales process

● Welcomed customers, offering assistance to help find necessary store items

● Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers

● Processed all sales transactions accurately and promptly to prevent long customer wait times

● Observed company return policy when processing refunds, including inspecting merchandise for wear or damage

● Wrapped items and bagged purchases properly to prevent merchandise breakage

● Trained new team members in cash register operation, stock procedures and customer service

● Wiped down counters and conveyor belt to remove debris and maintain cleanliness

● Operated cash register, collected payments and provided accurate change

● Monitored sales events, added new merchandise and rang up purchases

● Worked closely with front-end staff to assist customers and maintain satisfaction levels. October 2018-January 2020

Shoprite, Stanton, Delaware - Cashier

● Assisted with purchases, locating items and signing up for rewards programs

● Inspected items for damage and obtained replacements for customers

● Scanned customer purchases, supporting transactions to streamline sales process

● Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers

● Processed all sales transactions accurately and promptly to prevent long customer wait times

● Trained new team members in cash register operation, stock procedures and customer service

● Helped customers find specific products, answered questions and offered product advice

● Worked closely with front-end staff to assist customers and maintain satisfaction levels. Degree

Penn Foster Online High School, Scranton, Pennsylvania - High School diploma



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