Parampuneet Khaira

Address - Brampton, ON L*X *N*

Contact – 647-***-****

Email – adxmy2@r.postjobfree.com

PROFESSIONAL SUMMARY

Hard working, committed individual with over three years of experience in leading teams, proactively delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Dedicated to ensuring customer satisfaction during all times.

SKILLS

Priority Management.

Leadership and staff management.

Explaining and encouraging customers to participate in company’s programs.

Responding to complaints and feedback from customers via email and phone.

Excellent customer service skills.

Strong communication skills.

Troubleshooting knowledge about card terminal.

Inventory management.

Cash register operations.

Proficient in Microsoft Excel and MS word

WORK HISTORY

New World Supermarket, New Zealand:

Customer service representative {2012 to 2016}

Responsible for inspecting pack rates and providing feedback to the associates.

Handling the collection and re-bin operations based on the requirement.

Inspect products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.

Handling customer complaints and resolving issues effectively.

Went above and beyond to provide excellent experience to guests.

Performing end of day operations and counting tills.

Maintaining clean and well-organized production areas to avoid hazards or inefficient layouts.

Handling store opening responsibilities (3 am).

Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Delegating tasks to others on team to maintain times and keep other tasks running.

Maintaining compliance with company policies, objectives and communication goals.

Receiving feedback and encouraging guests to use rewards point card and do surveys. Super Liquor Christchurch:

Duty Manager 2016 to 2018}

Key focus was to manage the sale of alcohol under the rule and regulations.

To keep the record of all the incidents.

To maintain the bookkeeping and cash flow.

To keep healthy relationships with customer and the suppliers.

Buying and selling of products, pricing, marketing, staffing, and banking. Countdown Supermarket Napier, New Zealand:

Store Supervisor (Deli) {2018 to 2022}

Contributed to team success by completing jobs quickly and accurately.

Maintaining day to day activities, staffing, pricing, dealing with customer inquiries, record keeping and maintaining food and safety.

Achieved all development milestones and profitability goals.

Expertise in increasing customer satisfaction.

Kept inventory optimized to ensure low costs while maintaining product availability.

Accommodate customer and ascertain what each customer wants.

Pursued learning opportunities to advance knowledge and take on leadership position.

Performed cleaning and stocking duties.

Worked different stations to provide optimal coverage and meet production goals

Established good relationship with customers and always welcomed guests. EDUCATION

Post Graduate Diploma: Concordia institute of Business Business Management level 7 Hastings New Zealand

High Secondary Education: Green Field Academy Uttar Pradesh India

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