Organizational Development and Leadership Recent Graduate

ARCHANA D. HARPAUL

adxmy1@r.postjobfree.com 908-***-****

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EDUCATION

St. Joseph’s University, M.S. in Organizational Development & Leadership; Philadelphia, PA Dec. 2022

St. John’s University, B.S. in Biology & Classical Studies; Jamaica, NY May 2011

PROFESSIONAL EXPERIENCE

CVS Health, HealthHUB Divisional Market Leader, Healthcare Concierge; Plymouth Meeting, PA Nov. 2019 – Dec. 2022

Prepared training materials used by care concierges across the enterprise nationwide

Collaborated with leadership to improve and design best practices for strategic performance

Consistently exceeded weekly health and wellness sales goals by over $1K and maintained high performance on priority value streams

Served as the divisional subject-matter expert for HealthHUB programs, pilots, services, and products

Coached colleagues and in-store leadership on meeting and maintaining performance metrics

Built a supportive virtual care concierge team via transformative leadership principles

Facilitated onboarding of new care concierges with ongoing follow-up to ensure they were primed for success

Cultivated and maintained relationships across different in-store teams to foster a one team mindset

Strategized with direct leadership to increase engagement, prevent employee turnover, and support the divisional mentorship program

Created relationships within the community by educating patients and customers to improve their health through various CVS Health products, including Minute Clinic and pharmacy services, digital tools, and access to Durable Medical Equipment

Recipient of the 2021 Divisional Paragon Award for outstanding results in delivering the company’s mission by helping people on their path to better health

CVS Health, Pharmacy Technician & Inventory Specialist; Ambler, PA Nov. 2017 - Nov. 2019

Demonstrated compassion and care by proactively identifying and resolving issues to ensure customers have access to their medication

Followed all applicable federal and state laws, regulations, professional standards, and ethical principles

Executed prescribed workflow procedures with an in-depth understanding of each workstation for efficient processing of medication orders

Starbucks, Coffee Master & Trainer; Horsham, PA Sep. 2016 - Oct. 2017

Delivered exceptional customer service to all customers by connecting with them and responding to their needs

Exemplified leadership qualities and behaviors worthy of emulation to boost partner morale and set a positive example for the team

Facilitated new partner training and provided ongoing support

Observed all operational policies and procedures, including those for cash handling and security, to ensure the safety of all partners during each shift

H&R Block, Quality Sales Specialist & Client Service Professional Trainer; Aberdeen, NJ Jan. 2012 - May 2017

Facilitated training of new client service professional colleagues

Strategized alongside office leaders in the development and execution of office-level local marketing plans

Responsible for welcoming clients, identifying and addressing each client’s need, and maintaining a pleasant and professional atmosphere

Used proprietary systems to schedule and confirm appointments and perform client check-ins to effectively manage client flow in the tax office

Routinely balanced cash register and processed cash, check, and credit card payments for tax services provided

LEADERSHIP EXPERIENCE

CVS MyHealthHUB Partnership, Training Advisor; Nationwide, US Feb. 2022 - Dec. 2022

CVS Health, Market Leader, Regional Mentor, and Program Captain; Philadelphia, PA May 2020 - Dec. 2022

Starbucks, Coffee Master and Trainer; Horsham, PA Sep. 2016 - Oct 2017

PROFESSIONAL SKILLS

Computer Skills: Dashboarding Reporting, Prescription Price Management Systems, Retail POS, Excel, Word, PowerPoint

Leadership Skills: Team Building, Coaching, Mentoring, Change Management, Communication, Conflict Resolution

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