Bilingual Customer Retention Specialist

Location:

Posted:

June 10, 2023

MELVIS CHRISTOPHER

adxmxi@r.postjobfree.com

Strong Administrative background. Attention detail and organization. Team player and goal oriented. EXPERIENCE

01/2021 – 01/2023

MORTGAGE RETENTION SPECIALIST, LAKEVIEW LOAN SERVICING

• Bilingual outbound/inbound support targeting specific retention metrics

• Send Consumer facing email and complete follow up calls

• Partnered with Sales Team and Licensed MLOs for issue resolution 02/20/2002 – 04/09/2019

LEASING CONSULTANT, REALTY SERVICES CORP. (OLEN MANAGEMENT)

• Experienced in interviewing prospective tenants, showing and inspecting apartments

• Demonstrate strong attention to detail while preparing lease documents

• Knowledge of Fair Housing Laws

• Monitor renewals, distribute and follow up on notices

• Plan and lead resident events

• Attend and resolve tenant complaints and service request

• Inspect Property and alert maintenance problems by inputting them in the system

• Accountable for the completion of the weekly and monthly market surveys

• Performed all the related duties as assigned to meet the needs of the business

• Login packages from different carriers

EDUCATION

EXECUTIVE SECRETARY CERTIFICATE, SPANISH AMERICAN INSTITUTE GED, SPANISH AMERICAN INSTITUTE

SKILLS

• Microsoft office suite including Word, Excel,

and Outlook

• Bilingual customer service

• MRI

• On-site