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Intern Data Customer Support

Location:
Al Dafna, Qatar
Posted:
June 10, 2023

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Resume:

Zahid Saeed

adxmvl@r.postjobfree.com

+974********

+974********

Summary

An experienced Network Engineer with significant IP Planning, Network Topology Design using Visio, Customer Support, NOC, and Implementation of network project experience. Continuously meets client demands and develops good long-term customer relationships.

Experience

Network Engineer at Huawei Qatar

April 2021 – Present

Responsible for the configuration and operation and maintenance of Routers and Switches. Also creating policies and security tasks on firewalls.

Identifying, diagnosis and resolving network related issues. Resolving technical issues, engaging and follow-up to resolve onsite issues within agreed SLA’s.

Executing troubleshooting methodology and root-cause analysis to resolve incident management tickets in ticketing tool and service requests. Coordinates problem resolution.

Worked on FIFA Arab Cup 2021 project where we configured and monitored Nokia IXR-e 7250 and SAR-M 7705 Series routers onsite.

Network TAC Engineer (L3) at Huawei R-TAC

January 2020 – March 2021

Resolving daily Network related service request tickets and issues reported from all over the Middle Eastern countries (Bahrain, Oman, Jordan, Qatar, UAE, Kuwait, Iraq, Yemen, Lebanon, Syria etc.) Supporting large ISP customers with issues regarding equipment queries and troubleshooting Critical, Major, and Minor technical issues.

IP Back Office Engineer at Urbane Pvt. Ltd. January 2019 – November 2019

Working in the Operations and Maintenance of biggest surveillance project in Asia, Safe City Lahore.

To ensure E2E connectivity of onsite client devices.

Real Time Monitoring of whole network using NMS.

Monitoring Critical, Major, Minor and Notifications Alarms.

Engaging teams and supporting them for site rectification.

Team Lead End-2-End technical troubleshooting for O&M.

Upgrade Version and Patch of Routers and Switches.

Installation, Configuration and Maintenance of routers and switches.

Identified, diagnosed, and resolved network related issues.

Assisted field Engineers to deploy, troubleshoot and maintained the highest quality of service to customers.

Communicated effectively in both technical and non-technical terms to customers and other staff.

Created and maintained comprehensive documentation of the implemented network.

Conducted meetings with customers for network related solutions / suggestions.

Network Engineer at Huawei

January 2017 - January 2019

Implemented Largest Surveillance Project in Asia, Punjab Safe Cities Authority.

Worked on designing, implementing, testing and troubleshooting the network, Low-Level Design (LLD) and High-Level Design (HLD), Scripting of NE’s and patching of Optical Distribution Frame (ODF).

IP Planning and Network Designing.

Configured Core Routers NE40, NE20.

Configured Access Routers AR550, AR531, AR2240.

Configured Switches CE12808, CE12708, CE5855, S5760, S2700. Implementing, Updating and Maintaining Policies on Firewall.

Configured Wireless CPE Devices, VoIP and Wi-Fi Routers.

Adding NE devices in NMS.

Leading Factory Acceptance (FAT), Site Acceptance (SAT) and User Acceptance (UAT) Tests.

Configured below IP Cameras:

1.Bullet Cameras: IPC6225-VRZ-SP

2.Dome Cameras: IPC6625-Z30-P

3.Facial Recognition Cameras: IPC6225-VRZ(7-22mm)

4.Red Light Monitoring Cameras: Automated Number Plate Recognition (ANPR)

Intern IP Engineer at Huawei

July 2016 - January 2017

Worked as Intern Data-Com Engineer in one of the largest surveillance Safe City projects in Pakistan. Currently I am working to ensure end to end connectivity of camera sites by configuring AR550 and AR531 to police stations AR2240.

Education

University of Engineering and Technology

Bachelor of Science (BSc), Telecommunications Engineering, 2011 – 2015 CGPA: 3.10/4.00

Skills

Routing: EIGRP, OSPF, IS-IS, BFD, BGP

Switching: VLAN, Ether-Channel, VRRP, STP

IP/MPLS: L2VPN (VPLS), L3VPN, LDP

Others: Firewalls, SD-WAN, DNA Center, IPSEC

Microsoft Office: Word, Excel, Visio, and Power Point

Certifications

CCNP Cisco Routing and Switching

HCNP Huawei Routing and Switching

PCNSE Palo Alto Certified Network Security Engineer

Python for Network Engineers Issued by Udemy

Honors and Awards

Excellent Performance Award

Received from Huawei Technologies Middle East VP



Contact this candidate