ANA STEFANI

978-***-**** adxmtg@r.postjobfree.com ** Warren St. Peabody, MA.

I am self-motivated and have a strong work ethic. I work well under pressure and make sound decisions. I believe that being a team player is vital to the overall success of any business that I have worked at and will work at in the future. SUMMARY

• Interpersonal skills

• Strong work ethic

• Highly organized

• Proficient computer skills

• Familiarity with the criminal justice

system

• Criminal Law knowledge

SKILLS

02/2020 - 04/2022

11/2018 - 01/2020

09/2019 - 12/2019

01/2015 - 10/2017

Waitress

Cheesecake Factory Inc Peabody, MA

• Presented menus to patrons to answer questions about menu items and make recommendations.

• Relayed orders to service bar and kitchen via point-of-sale register system.

• Resolved customer concerns with friendly and knowledgeable service.

• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

• Developed strong and lasting resident relationships. Waitress

Texas Roadhouse Danvers, MA

• Maintained accuracy while handling payments, giving change and printing receipts for customers.

• Greeted customers, answered questions and recommended specials to increase profits.

• Communicated with kitchen staff to stay updated on item availability and customer wait times.

• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

• Provided exceptional service to high volume of daily customers. Bank Teller

TD Bank Beverly, MA

• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

• Responded and assisted customers with account inquiries and updates.

• Entered transactions into computer and issued customer receipts.

• Reconciled cash and checks against computer records at end of shift. Staff Leader

EXPERIENCE

01/2016 - 12/2016

01/2013 - 08/2016

01/2016 - 06/2016

05/2015 - 01/2016

Greater Beverly YMCA Beverly, MA

• Developed age-appropriate activities and programs for children K to 5 years old

• Encouraged good behaviors using the positive reinforcement method

• Communicated openly with children's parents about daily activities and behaviors

• Encouraged children to be understanding of and patient with others

• Maintained a child-friendly environment with access to activities. Volunteer

Haven From Hunger Peabody, MA

• Assisted in preparing meals for the less fortunate

• Maintained a clean and organized work area

• Worked with local businesses on the importance of maintaining a safe and clean environment

• Helped manage selection of menu items.

Customer Service

Cappy's Seafood Salem, MA

• Greeted customers entering the restaurant to ascertain what each customer wanted or needed

• Assisted customers with food selection, inquiries and order customization requests

• Developed reputation as an efficient service provider with high levels of accuracy

• Built long-term customer relationships.

Police Intern

Beverly Police Department Beverly, MA

• Completed 40 hours of law enforcement training in the following areas: investigations, community policing, first aid, firearms, search and seizure, criminal law and report writing.

Animal Shelter Volunteer

Gloucester Animal Shelter Gloucester, MA

• Fed and exercised animals daily

• Maintained a clean and sanitary work environment at all times

• Kept clear and accurate records on animal behavior, food intake and medications

• Managed specific animal diets in consultation with a veterinarian

• Supported front desk staff with administrative needs. Expected in 09/2023

06/2016

Associate of Science: Criminal Justice

North Shore Community College, Danvers, MA

High School Diploma: Criminal Justice

Beverly High School, Beverly, MA

GPA: 3.0

EDUCATION AND

TRAINING

LANGUAGES • Bilingual (Albanian and English) Exceptional communicator

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