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Service Representative Training Specialist

Location:
Brentwood, NY
Posted:
June 10, 2023

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Resume:

Nazly Ortega

Proper Planning Prevents Poor Performance

Bayport, NY

adxmsf@r.postjobfree.com

+1-631-***-****

Certified Assistor Counselor (CAC) within a community of professionals with a shared goal of helping New Yorkers access health services.

A committed Retail Field Training Specialist whom trains Sales Reps throughout Long Island to ensure impeccable customer satisfaction.

Excellent work ethic, dependable, reliable, and can perform task under pressure.

Adaptable organized, open-minded, quick learner.

An enthusiastic Yoga instructor making a difference in people's health and

Fitness through education and the practice of Yoga.

Adaptable organized, open-minded, quick learner.

Compassionate and patient instructor with people of all ages and any pre-existing conditions.

Bi-lingual fluent in Spanish and English

Work Experience

Server

Nick Tanglewood Catering - Ronkonkoma, NY

June 2018 to Present

• Preparing and storing food safety before and during events

• Setting up all tables and food service areas with chairs, linens and dishes

• Serving food to guests at events

• Cleaning up and tearing down the dining area by removing all tableware, linens, garbage and furniture

• Creating menus according to a client’s preferences and dietary needs

• Visiting sites before events to assess the kitchen facilities and make necessary plans

• Ordering any necessary supplies for events

Certified Application Counselor

Maximus

September 2017 to January 2020

Client Service Representative for New York Medicaid Choice Program provides education to individuals about the program. We perform enrollments, transfers, and whatever is needed to complete eligibility for the consumer.CSRs in the Outreach Offices also conduct outbound calls and other Special projects. We perform it to the highest level of professionalism utilizing principles of excellent customer service. Brand Ambassador

Mosaic Sales Solution - Norwalk, CT

May 2015 to 2018

Field Training Specialist

Brand Ambassador

Deliver to groups and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field. Develops training curricula and/or recommends or utilizes vendor programs that meet instructional goals and objectives. A brand ambassador helps to raise brand awareness and increase sales. They complete a variety of tasks ranging from promoting products or services in-store to implementing marketing campaigns which can lead to event setup. Yoga Instructor

Retro Fitness - Islandia, NY

January 2016 to February 2017

Provided instruction in various yogic positions

Monitored the proper position, taking into account the age and health of each client Demonstrated correct breathing techniques instructed proper yoga posture to bring relaxation and flow of energy

Guided clients towards awareness of good health as a priority. Education

None

Suffolk Community College - Setauket, NY

October 2009

Certificate of completion in Education

Academy of Applied Personal Training

None

Hofstra University Continuing Education - Hempstead, NY High school diploma or GED

Skills

• Organizational Skills

• Documentation

• Outlook

• Time Management

• Case Management

• Computer Literacy

• Customer Service

• Yoga

• Catering

• English

• Serving Experience

• Cold Calling

• Multilingual

• Group Fitness

• Spanish

Certifications and Licenses

Driver's License

May 2006 to Present

lincense E

Certified Fitness Instructor

Assessments

Sales: Influence & Negotiation — Highly Proficient December 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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