Aaron Goodman

adxms7@r.postjobfree.com

(***) *** - 9229

Experience

Software Development Engineer December 2021 - Present Workday

● Worked as part of the Independent Services Deployment (ISD) team to support a suite of components automating deployment of code-to-production and required processes.

● Updated pipeline’s companion Gradle client to perform automated backup of Kubernetes configuration files as part of resilience initiative

● Participated in on-call rotation working with upstream and downstream stakeholder teams to troubleshoot and resolve issues deploying services to production. Software Development Engineer April 2021 - December 2021 Apptio/Cloudability

● Worked as part of the team responsible for the core functionality of the Cloudability application, maintaining the services responsible for reporting and data visibility, customer email notification, the Cloudability website, as well as environment and user creation.

● Implemented the Datadog observability tool for our Java micro service in Kubernetes.

● Built specialized dashboards using Datadog metrics for multiple services.

● Worked to implement custom DataDog metrics for our Kubernetes Go service to improve observability of scheduled email sends.

● Researched, planned and will soon execute MySql upgrade of mission critical Amazon Aurora MySql cluster.

● Actively participated in regular code reviews, pairing, and agile methodologies. Senior Customer Engineer August 2018 - April 2021

Airship

● Maintained Airship’s data-processing pipeline Java microservices, as well as maintainer on Java and Python open-source client libraries.

● Recently completed project to create better monitoring for our high-value/high. throughput customers, soon to be launched to customers, leveraging BigQuery and the Looker business intelligence tool.

● Specialization in data and analytics, became subject matter expert on streaming data and analytics products, leveraging Google Cloud Platform ( BigQuery, BigTable, Cloud Dataflow.)

● Regularly manage cross-company communication and process during customer incidents and outages.

● Collaborate across teams and skill groups to identify, and correct resolve issues with the product.

● Develop engaging, accurate and precise documentation, both written and video, to facilitate faster and more effective outcomes for customers and stakeholders. Success Agent, Reporting/Einstein Analytics March 2017 - August 2018 Salesforce

● Was responsible for troubleshooting and debugging customer code,, integration, and API issues pertaining to Einstein Analytics using Apex, Visualforce, and Lightning Components.

● Achieved and maintained platform app builder certification.

● Worked as part of a small team to assist customers in the AMER region with the Einstein Analytics product.

● Collaborated across teams and skill groups to identify, and correct resolve issues with the product.

● Developed engaging, accurate and precise documentation, both written and video, to facilitate faster and more effective case resolutions.

● Used Python and Selenium in addition to Autohotkey to automate repetitive tasks, decrease case average-days-to-close, record next actions, and minimize errors. TechForce Analyst May 2016 - March 2017

Salesforce

● Improved efficiency in the software deployment and recovery process, while processing customer support calls, chats, and cases.

● Lead a project to streamline documentation feedback process, significantly decreasing the number of steps required to submit feedback on an out of date article.

● Used Autohotkey to automate repetitive case-handling processes and significantly decrease time spent on data entry.

Education

Bachelor of Science, Economics September 2006 – June 2010 University of Oregon

Certifications

Salesforce Certified Advanced Administrator

Salesforce certified Platform App Builder

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