Margaret A. Hearns-Alexander

adxmqz@r.postjobfree.com

OBJECTIVE 662-***-****

Challenging position with a secure company in need of a detailed oriented employee capable of handling all procedures and services related to the company. Willing to relocate.

●Over 6 years of professional administrative/Customer Service provision specializing in problem resolution, proven track. Ýrecord of meeting customer’s needs.

●Over 5 Years Management Administration, Accounts Payable, Receivables, Provisions.

●Lead Person heading up Atlanta Call Center for Major Medical Supply Company.

●Training in Risk Management, Procurement, Contract Billing, Outside Sales/Telemarketing and 3rd party billing.

●Proficient with Microsoft programs, Lotus, Excel, power point, Word

●Dedicated, Dependable hardworking professional with written, verbal and interpersonal communication.

2012-Present Owner Operator JM Realtors, LLC, Aberdeen, MS

2012-Present Owner Operator JM Realtors, LLC Aberdeen, MS

6 Rental properties, Barbershop and Licensed Realtor.

2009-2012 Call Center Supervisor, Medpoint Advantage, LLC, Amory, MS

Employed 30, in a high volume incoming/outgoing Call Center.

Responsibilities, coaching, training and call monitoring 50-100 incoming/outgoing calls per agents.

Preparing, training all call center representatives, hiring, firing.

Carries out performance monitoring, measurement, evaluations.

Confer with Department Heads, CEO on Monthly production reports, spreadsheets and stats and quarterly goals.

Corroborate required paperwork, reports with other department heads.

Clean aging reports.

2002-2009 Store Manager, Jesse’s Package Store, LLC /Check Cashing, LLC

Daily balancing and deposits of $50,000-$100,000

Accounts Payable/Receivable

Research and recuperate Bad Checks, legal proceedings if necessary.

Order processing and inventory control, coordinate credits/debits with sales Reps.

1997-2002 Customer Service Representative, Omnova Solutions, Columbus, MS

Call center Setting, Responsible for 11 distributors in several states in following aspect,

Generate proposals and quotes for new customer specifications, Collaborate with corporate and national sales reps.

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